A short introduction to the second series of Podcasts from ImprovAbility!

Feedback, comments, suggestions or jokes can be sent to [email protected]

or contact us via our website: www.improvabilitysolutions.com

In the current world where everyone has a voice, should we consider them all to be equally valid? 
I don't think so.
We have to manage our lives with so much data out there how do we know that what we are being told is the right way to go? For that matter, how do we know that what we claim is right actually is!
In this episode we discuss why we sometimes let our opinions dictate choices that we would be better to check and validate. When it comes to choosing who th ebest person is to help you do something, is it really your clone that is the best choice?
Maybe that annoying person in meetings who keeps on disagreeing with you might just be the best asset your brain ever had!
Worth thinking about...

You spend ages documenting your processes. You hire numerous expensive consultants to draw pretty visio or ARIS pictures for you. You now have folders upon folders of colourful flowcharts and procedures written. You have expensive training courses that take your staff days to attend!

Why don't your customers kneel down before you demanding that you take their money?

Frankly, because they don't care about any of that...and neither should they! They care about you delivering their products and services.

You should care about your processes in as much as they help you do that. 

(Apologies for the lower recording quality on this episode...will fix this in future episodes!)

What else would you do on Father's day other than discuss quality and process...but with your dad!

Listen to my interview with former Quality manager and trainer Bert Jones as we talk about what has changed and what hasn't in the last 50 years in quality and processes.

Ultimately, the customer still defines what quality means, and this applies to what they receive, but also how you interact with them.

What is an expert? How can you tell? In this episode we talk about the difference between an expert that can help you...and someone who just tells you they are!

We love getting your feedback! This episode comes from a feedback question that read "....love hearing about your ideas to improve things, but who are you and what do you do?"

OK...great feedback (and maybe pointing out that I'd taken some things for granted...!)

ImprovAbility is a business based in Sydney Australia that helps to improve performance. We focus on People, Process and Projects.

Listen for more information, or email [email protected]
or see our website www.improvabilitysolutions.com
or call 1300 246 943

We haven't yet trained carrier pigeons...but hopefully the above is enough for you to reach us!

Reports should be succint, directly useful, and drive action. At least that's the myth...I haven't seen many like this!

Are your reports including more and more data, but you feel they are telling you less and less? Is every measure on every status showing green (or strangely, different shades of blue...), yet you feel that something isn't right? Maybe you need to think differently about your reports.

Maybe you should listen to this podcast and see if there are any useful tips that you might be able to take away and make use of right away.

Admit it. You've been in the room when people throw around terms of which they simply don't know the meaning. It could be that it is out of context (like saying things to sound more photosynthesis...ok, bad joke...but you get the idea!). 

Governance is one of those words. It is much more simple to understand than most people think and can be applied in a manner that improves productivity and control, without adding paperwork and signatures...governance is not about signatures any more than it is about adding delays.

This episode offers an easier way to think about governance.

Comments and feedback welcome!
[email protected]

Have you found yourself going over something a million times and still decided you weren't happy with it? How annoyed do you think your clients are if they have to wait longer just so you can put a pretty bow around your work?

More often than not, good enough really is! Don't strive for perfect in your eyes if those who need the outcome of your work are happy with a different standard.

Oh, and I probably talk about ducks again....

So you've been asked to do a SWOT analysis....isn't that one of those one page things that you do and then throw in a report, never to be seen again?

Maybe, just maybe there is something more to this thing.

Maybe, we can help you think differently and do something useful with these boxes on a page.