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11.1 - Using Customer Service as your BEST marketing tool
Have you had a chance to experience a really, really nice hotel in your life?
I'm talking about the absolute best customer service you have ever experienced!
I am super lucky because I worked for the International SPA Association and would get to travel to some amazing properties!
You can just tell as soon as you step foot into the property that has put in the time and attention into your time with them - the furniture and bedding are luxurious, the little details are not forgotten and the customer service isn't just good - it goes beyond what you would expect.
I'm talking - delivering chocolate chip cookies and cold glasses of creamy milk to your room when you arrive, kind of hotel.
I'm talking - they hear it is your anniversary and send up a bottle of champagne to your room, kind of hotel.
I'm talking - when you go down to dine in the hotel restaurant they have your name printed on the menu, kind of hotel.
Now, try traveling to a sub-par hotel after experiencing this 5 star + + property...
Not only are you spoiled, but you appreciate that amazing property even more. You keep thinking about that amazing hotel that you once stayed at. Dreaming to be back there once again.
Think of your business in the same manner. What little touches can you deliver to make your customer's journey with you a 5 star + + experience? No one else will compare and it will leave your client's remembering you fondly and eager to work with you again.
Customer service is a very large chunk of how your clients will remember you - but the little touches, the thoughtful gestures, the personalization - they all play into their experience.
How can you create a 5 star ++ experience?
I hope you will get some good ideas from the guests I interviewed in this 11th season of Selfish. If you haven't yet, please leave me a review of the podcast. It is the best way for new listeners to find the podcast and it is becoming even more important for podcast hosts. I hope you enjoy!
Download your Social Media Success Shortcut at www.SocialWithAllie.com.
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By Allie Hembree Martin
4.9
5858 ratings
Have you had a chance to experience a really, really nice hotel in your life?
I'm talking about the absolute best customer service you have ever experienced!
I am super lucky because I worked for the International SPA Association and would get to travel to some amazing properties!
You can just tell as soon as you step foot into the property that has put in the time and attention into your time with them - the furniture and bedding are luxurious, the little details are not forgotten and the customer service isn't just good - it goes beyond what you would expect.
I'm talking - delivering chocolate chip cookies and cold glasses of creamy milk to your room when you arrive, kind of hotel.
I'm talking - they hear it is your anniversary and send up a bottle of champagne to your room, kind of hotel.
I'm talking - when you go down to dine in the hotel restaurant they have your name printed on the menu, kind of hotel.
Now, try traveling to a sub-par hotel after experiencing this 5 star + + property...
Not only are you spoiled, but you appreciate that amazing property even more. You keep thinking about that amazing hotel that you once stayed at. Dreaming to be back there once again.
Think of your business in the same manner. What little touches can you deliver to make your customer's journey with you a 5 star + + experience? No one else will compare and it will leave your client's remembering you fondly and eager to work with you again.
Customer service is a very large chunk of how your clients will remember you - but the little touches, the thoughtful gestures, the personalization - they all play into their experience.
How can you create a 5 star ++ experience?
I hope you will get some good ideas from the guests I interviewed in this 11th season of Selfish. If you haven't yet, please leave me a review of the podcast. It is the best way for new listeners to find the podcast and it is becoming even more important for podcast hosts. I hope you enjoy!
Download your Social Media Success Shortcut at www.SocialWithAllie.com.