This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Rick Lievano, Telco Industry CTO at Microsoft, on conversations he is having with customer about Agentic AI.

• Early Adoption: Telcos are early adopters of agentic AI, leveraging it to streamline operations and reduce costs.

• Customer Experience: AI-driven support enhances customer satisfaction and engagement, transforming user experiences.

• Operational Efficiency: Advanced automation optimizes business operations and modernizes networks, reducing reliance on manual processes.

• Revenue Opportunities: Agentic AI unlocks new revenue streams by enabling telcos to offer innovative digital services

James Caton:

https://www.linkedin.com/in/jmcaton

Rick Lievano:

https://www.linkedin.com/in/ricklievano/

Agentic AI Playbook: