Are you more polite to strangers than to friends? Do friends trigger you in ways that co-workers don't? Why do you listen and react differently to your loved one than with a friend? 

Listening is one of the greatest gifts we can give for free. Despite costing nothing and improving much, listening can be rare in relationships. We discuss some conflict competencies for listening better, because listening improves the quality of relationships.

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Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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