Erika Andersen talks with Noel Massie, retired VP of US Delivery Operations for UPS, about his new book, 'Congrats! You've Been Promoted!' They discuss the most critical elements of success for new managers in any business.

Timestamps

• [00:00] Introduction to the podcast
• [01:28] Why new leaders need support
• [02:29] The coach-leader relationship
• [03:59] Intentional leadership and integrity
• [07:10] The Four-to-One Feedback Model
• [09:20] Terms and conditions of leadership
• [13:25] The BEST Principle
• [16:03] Podcast wrap up

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