In this episode, we dive into how small client experience issues can lead to big money losses in your business. Have you ever wondered how much those minor client interactions might be affecting your bottom line? Join me as we explore the importance of client experience for service providers, customer lifetime value, net profit per customer, and effective communication to boost client retention and ultimately increase your profits.

Key Insights

• Understand the concept of customer lifetime value and its importance
• Learn how to calculate net profit per customer
• Discover ways to improve your client experience to increase profits

Sign up for the Lead to Loyalty Challenge! (May 6th-8th)

For established coaches, creatives & service providers ready to create a client experience that keeps them coming back and referring others!

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Ways I Can Serve You

• Harmony Systems Sprint: A VIP Week where I'll set up the automated workflow for your lead management and/or client experience. The full process includes a pre-sprint meeting to map out your workflow, and time for you to gather the assets needed before the VIP week. And after your VIP Week, you still have 2 weeks of support!
• Workflow Work Session: Only need your workflow mapped out, no automation implementation or CRM setup? Check out this one time session.

• Harmony, No Hustle Private Podcast: Are you tired of trying to juggle your business and family life, only to feel like you're constantly dropping the ball. It's time to say goodbye to the impossible balancing act and embrace something better. Work-life harmony. I created the private podcast Harmony, No Hustle just for moms like you. It's your go-to, faith based resource for practical tips and actionable strategies to help you integrate your work with your family life. So you can thrive in both without sacrificing either.

• Join Email Community: In this community, you can expect to get email notes, written by me, that focus on all things business systems including processes, client experience and automation. I also believe life systems are important too, so I’ll be sharing content related to home management, self care and more. Plus I’ll give you an inside look into my journey of navigating entrepreneurship as a Christian mom.

List of Favorite Business Tools

• Dubsado (Client Management): Get 20% off your 1st year or month
• Flodesk (Email Marketing): Get 50% off your 1st year
• Showit (Website Builder): Get one month free
• Captivate (Podcast Host): 7 day free trial
• ClickUp (Project Management)
• Castmagic (Content AI Tool)
• Komodo Decks (Screensharing & SOP Creation)
• Descript (Recording & Editing)

Some of the links above may be affiliate links, which means I may earn a commission if you purchase through them, at no extra cost to you. I only recommend products and services I truly believe in and think will be valuable to you.

Connect With Phylicia

• DM me on Instagram: https://www.instagram.com/phyliciapough/
• Connect on Threads: https://www.threads.net/@phyliciapough
• Send me an email: [email protected]
• Visit the website: https://www.themomceosuite.com
• Ask me almost anything form: https://forms.fillout.com/t/1QuqTLxUvqus