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117. How Small Client Experience Issues Lead to Big Money Losses
In this episode, we dive into how small client experience issues can lead to big money losses in your business. Have you ever wondered how much those minor client interactions might be affecting your bottom line? Join me as we explore the importance of client experience for service providers, customer lifetime value, net profit per customer, and effective communication to boost client retention and ultimately increase your profits.
Key Insights
- Understand the concept of customer lifetime value and its importance
- Learn how to calculate net profit per customer
- Discover ways to improve your client experience to increase profits
CURRENT EVENTS
Apply to work 1:1 with me in the Harmony by DESIGN Private Partnership
LOVE HARMONIOUS MOMPRENEUR?
Leave us a rating & review! Your feedback helps this podcast reach more moms in business like you!
WORK WITH ME
- Harmony by DESIGN Private Partnership: A high-touch, private strategy experience for legacy-minded mom entrepreneurs ready to lead with clarity, honor their capacity, and make decisions from a place of rest, not reactivity.
- Harmony Systems Sprint: A VIP Week where I’ll set up an automated workflow for your client experience— from inquiry to offboarding. And after your VIP Week, you still have 2 weeks of support!
- Join Email Community: Want more beyond the podcast? Join my email community for practical insights on building systems that support sustainable business growth and peace at home. From client experience and automation to home management and self-care, you'll get the tools that fit your real life. Plus, I’ll share real lessons from my journey as a Christian mom navigating motherhood, entrepreneurship, and faith.
MY FAVORITE BUSINESS TOOLS
- Dubsado (Client Management): Get 20% off your 1st year or month
- Flodesk (Email Marketing): Get 50% off your 1st year
- Showit (Website Builder): Get one month free
- Captivate (Podcast Host): 7 day free trial
- ClickUp (Project Management)
- Castmagic (Content AI Tool)
- Komodo Decks (Screensharing & SOP Creation)
- Descript (Recording & Editing)
Some of the links above may be affiliate links, which means I may earn a commission if you purchase through them, at no extra cost to you. I only recommend products and services I truly believe in and think will be valuable to you.
CONNECT WITH PHYLICIA
- DM me on Instagram
- Connect on Threads
- Visit the Website
- Ask Me Almost Anything Form
View all episodes
By Phylicia Pough, Life & Business Systems Strategist for MomsIn this episode, we dive into how small client experience issues can lead to big money losses in your business. Have you ever wondered how much those minor client interactions might be affecting your bottom line? Join me as we explore the importance of client experience for service providers, customer lifetime value, net profit per customer, and effective communication to boost client retention and ultimately increase your profits.
Key Insights
- Understand the concept of customer lifetime value and its importance
- Learn how to calculate net profit per customer
- Discover ways to improve your client experience to increase profits
CURRENT EVENTS
Apply to work 1:1 with me in the Harmony by DESIGN Private Partnership
LOVE HARMONIOUS MOMPRENEUR?
Leave us a rating & review! Your feedback helps this podcast reach more moms in business like you!
WORK WITH ME
- Harmony by DESIGN Private Partnership: A high-touch, private strategy experience for legacy-minded mom entrepreneurs ready to lead with clarity, honor their capacity, and make decisions from a place of rest, not reactivity.
- Harmony Systems Sprint: A VIP Week where I’ll set up an automated workflow for your client experience— from inquiry to offboarding. And after your VIP Week, you still have 2 weeks of support!
- Join Email Community: Want more beyond the podcast? Join my email community for practical insights on building systems that support sustainable business growth and peace at home. From client experience and automation to home management and self-care, you'll get the tools that fit your real life. Plus, I’ll share real lessons from my journey as a Christian mom navigating motherhood, entrepreneurship, and faith.
MY FAVORITE BUSINESS TOOLS
- Dubsado (Client Management): Get 20% off your 1st year or month
- Flodesk (Email Marketing): Get 50% off your 1st year
- Showit (Website Builder): Get one month free
- Captivate (Podcast Host): 7 day free trial
- ClickUp (Project Management)
- Castmagic (Content AI Tool)
- Komodo Decks (Screensharing & SOP Creation)
- Descript (Recording & Editing)
Some of the links above may be affiliate links, which means I may earn a commission if you purchase through them, at no extra cost to you. I only recommend products and services I truly believe in and think will be valuable to you.
CONNECT WITH PHYLICIA
- DM me on Instagram
- Connect on Threads
- Visit the Website
- Ask Me Almost Anything Form