Find the full transcript and more resources for operations executives at yourfuturerealized.com/117.

Picture a Wednesday morning, years back. Another urgent data review meeting and things were so tense. Everyone waiting for me—the one in charge—to have a plan.

For months, we'd been, as they say, ‘building the plane while flying it’. Thinking of it that way helped normalize how bananas it felt. But I was always in a low-grade panic from the pressure to have answers for even unsolvable things.

Instead of pretending I had the answer... I took a breath and said. "I honestly have no idea. But I know we can figure something out together."

I didn’t solve a thing. But we all exhaled. And everyone came at it in a different way. Staying human sometimes earns you more trust than being able to fix everything fast. Keep listening for 3 ways to do it.