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Ops leaders everywhere are stretched thin: constant fires, shifting priorities, and teams worried AI will erase their roles. Budgets are shrinking, yet expectations keep rising, often with fewer resources and no extra hands.
That’s why process guru Pat Eglin and I team up. Pat’s spent 25 years untangling real-world ops challenges. I coach leaders, teams, and groups to stay resilient, cut through the overwhelm, and turn the daily grind into real wins. Together, we are the kind of team you want in your corner: We see the whole picture and help leaders balance systems and people.
In this chat, moderated by Chuck Coveleski, we dig into ground-level realities, like gamifying AI adoption, and the pitfalls of bot-written processes.
You’ll get down-to-earth strategies to help your team adapt, beat overwhelm, and rack up some wins.