Have you ever felt judged or criticized? Did you react defensively, and then they get defensive, and soon the mutual defensiveness escalates (known as tit-for-tat) into a conflict? 

You defend with "Yes, but..." to explain yourself, and they claim "you're wrong but..." Maybe voices and tempers rise. We share the conflict competencies that can change that script so the escalation doesn't happen.

Send us a text. We love hearing from you.

Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.

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