In episode 12 of TubbTalk, I speak with Andy Pope, a former MSP owner and the Managing Director of The Consort Group about hiring the right staff and delivering profitable Managed Service support.

Andy and I discuss:

• Why Andy refers to Break/Fix as "Sweeney Support"
• Who are the Consort Group?
• What have been the major changes in the MSP market?
• Tackling the IT Skills Shortage - Hiring vs Outsourcing
• Understanding Digital Natives and Digital Migrants
• What should IT employers look for in new hires?
• How McDonald's demonstrate consistency through processes
• How to deliver profitable client support services
• The value in standardisation for Managed Services
• If Andy were to start an MSP again today, what would he do differently?
• Why becoming a trusted advisor is more profitable than being a techie
• The value in sticking to what you're good at
• The power in IT companies collaborating over competing
• Who is the better super-hero, Superman or Spider-Man?

Mentioned in This Episode

• The Email Laundry
• MSP Raise Your Game Road show
• Infrascale
• AVG
• Epson
• Tigerpaw
• Old Trafford, Manchester United Football Club
• The Consort Group
• The Sweeney
• CompTIA
• Integral IT