From the meteoric rise of AI, the major impact of inflation, and ongoing need for product efficiency and automation, 2023 was a momentous and transformative year for insurance. How did the industry respond to its key developments and what can insurers and customers expect in 2024? Host Patrick Nobbs, Sapiens Regional Marketing Director, EMEA & APAC and guest Graham Gordon, Sapiens Director of Product Strategy P&C EMEA take a look back, and a look forward as they unpack 2023's year in insurance.