#12: This week we used the feeling of frustration as our starting point. In the course of the discussion, we also talked about self-labeling (what we call "schemas"); the true nature of success and failure; and the benefits of focusing on process rather than outcome. This episode gets to the heart of OptimalWork's approach. Schemas are contrasted with ideals: schemas result from and lead to motives of fear, whereas ideals, especially service, offer motives of love. When we act independently of the schemas we (implicitly) have, we become free to learn, practice, grow, and serve.