In this conversation, we discuss the significance of customer experience in business, regardless of your operation al model. Having a clear vision, maintaining professionalism through your online presence, and the necessity of having a consistent message is key. Don't be afraid to niche yourself and your business, as well as creating recognition programs for both your clients and your staff.

Key Takeaways:

• Customer experience is crucial for business success
• A clear vision statement helps define customer experience
• Professionalism can be enhanced with a custom domain
• Consistency in messaging is key to customer recognition
• Niche marketing allows for specialization and expertise
• Recognizing personal milestones strengthens client relationships
• Authenticity in business interactions fosters trust
• Repetition of messaging increases customer engagement
• Building a professional connection goes beyond transactions
• Being unique and claiming your vision sets you apart

Kirsten Flory is the President & CEO of Foundations Commercial Real estate and host of The Small Business Mindset podcast.

www.kirstenflory.com