Customer service reps need to be trained to ask probing questions to try and understand the customer. How can you equip them with those critical thinking skills? 

Website: https://www.electricities.com/

Customer service reps need to be trained to ask probing questions to try and understand the customer. How can you equip them with those critical thinking skills? Website: https://www.electricities.com/

121 Socrates and Customer Service: Coaching Critical Thinking Skills, With Phil Biesei

StoryConnect features interviews with marketers, communicators, CEOs and other leaders at cooperative and independent broadband companies, electric cooperatives and municipal power providers. The goal of the podcast is to help listeners discover ideas to shape their stories and connect with their customers. It is produced by Pioneer Utility Resources.

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121 Socrates and Customer Service: Coaching Critical Thinking Skills, With Phil Biesei

121 Socrates and Customer Service: Coaching Critical Thinking Skills, With Phil Biesei