Empathy is defined as the ability to understand and share the feelings of another. On today's episode, Jake examines two critical moments in DWI representation where empathy is critical to WOW representation: (1) the arrest; and (2) the final court date. To understand what your client is feeling in these critical moments, Jake leads a reflection on how to put yourself in the "darkest hour" moments of your own life. If you want to be a better advocate for your clients in "their darkest hour" then this episode is a must listen.