Today on the podcast I am honored to sit down with Kathleen Haley. Kathleen is NPM’s Director of Membership Services and has served our association in the National Office for twenty years. She is one of the very few NPM staff members that has worked for all 4 NPM presidents in their time here. I am so pleased to look back at Kathleen’s 20 years of service to the association with her. I get the chance to have a cup of coffee with her and let her share some stories from the many conventions, phone calls, emails, and all the other ways she has interacted with all of our membership for 20 years.