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#123: 6 questions to ask yourself about the way you present yourself on calls
People buy from people so the way you come across to a new or indeed existing client will sway their decision about buying regardless of how good or not your product or service is. If they don't think you;re the right person to work with they may well go elsewhere. So here are 6 questions to ask yourself :
Q1 : Before any call or visit have you done your preparation? - includes researching your client, preparing questions you need to ask, confirming with yourself the purpose of your call
Q2 : Are you good at building rapport? Creating a comfortable conversational style interaction - particularly when you are on the phone or on a video call. Not too pally or being over friendly. Get the balance right.
Q3 : Are you coming across as more interested in identifying and solving a problem for your customer or grabbing a sale?
Q4 : Is your customer thinking - ‘this is just another sales person trying to get an order?’ Think relationship not transaction.
Q5 : After each call / visit / video call do you reflect on the call and think ‘what could I have done differently to improve the way I came across?’
Q6 : Does the way you present yourself reflect the value, attitudes, positioning of the organisation you are representing? 70% of B2B customers are making contact after they have identified your organisation as the one to do business with - they been convinced by the marketing messages by the website so it’s now down to you to match those messages. Is that the image you are portraying?
If you need help with your individual sales and presentation development I offer 40 minute 1:1 coaching sessions which are great value and easy way to start working with me.
I can help you transform your business presentations, create and convert sales opportunities and win more sales pitches. Click on the links below to find out more and book a free 15-20 minute Zoom call with to discuss what you might need help with.
Presentation Training
Sales Training
15 Minute Free 'How can I help you' Zoom call
Trevor Lee Linked
Trevor Lee You Tube
My latest book: 7 Steps to Successful Presentations
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By Trevor Lee
4.9
1313 ratings
People buy from people so the way you come across to a new or indeed existing client will sway their decision about buying regardless of how good or not your product or service is. If they don't think you;re the right person to work with they may well go elsewhere. So here are 6 questions to ask yourself :
Q1 : Before any call or visit have you done your preparation? - includes researching your client, preparing questions you need to ask, confirming with yourself the purpose of your call
Q2 : Are you good at building rapport? Creating a comfortable conversational style interaction - particularly when you are on the phone or on a video call. Not too pally or being over friendly. Get the balance right.
Q3 : Are you coming across as more interested in identifying and solving a problem for your customer or grabbing a sale?
Q4 : Is your customer thinking - ‘this is just another sales person trying to get an order?’ Think relationship not transaction.
Q5 : After each call / visit / video call do you reflect on the call and think ‘what could I have done differently to improve the way I came across?’
Q6 : Does the way you present yourself reflect the value, attitudes, positioning of the organisation you are representing? 70% of B2B customers are making contact after they have identified your organisation as the one to do business with - they been convinced by the marketing messages by the website so it’s now down to you to match those messages. Is that the image you are portraying?
If you need help with your individual sales and presentation development I offer 40 minute 1:1 coaching sessions which are great value and easy way to start working with me.
I can help you transform your business presentations, create and convert sales opportunities and win more sales pitches. Click on the links below to find out more and book a free 15-20 minute Zoom call with to discuss what you might need help with.
Presentation Training
Sales Training
15 Minute Free 'How can I help you' Zoom call
Trevor Lee Linked
Trevor Lee You Tube
My latest book: 7 Steps to Successful Presentations