Find the full transcript, and more resources for operations executives, at YourFutureRealized.com/123.

She caught herself thinking, “Wait, did that really just happen?”

That’s what was running through the mind of someone I know when another reorg was announced let’s just say, not exactly gracefully. Meanwhile, her team’s staring at her for answers, and the work’s still pouring in.

She’s supposed to be the calm one, right? But her stomach dropped and her throat was dry. She’s piecing clarity together from scraps—half sentences and mixed messages everywhere. 

That day she learned something big: It’s not bad plans that break transitions. It’s the messy handoffs. The gap between what you think you said and what people actually heard.

But that gap can be closed so you can keep your operation moving.

In this episode you’ll hear how top ops leaders keep their teams steady when change hits—by mastering one essential skill: the handoff.