Are hidden fees eroding your customers' trust? Stacy Sherman teams up with Jeremy Hyde, Director of Customer Service at Sun Country Airlines, to tackle the broader implications of pricing strategies on consumer trust and loyalty, that impact all industries. They explore the role of a la carte pricing in making services more accessible and underscore the necessity of clear customer expectations. You'll learn about effectively balancing quality and efficiency, the criticality of investing in your team for superior CX, and ideal ways of measuring customer service success.     Learn more at   Access our FREE Customer Experience Audit Tool:     Grow as a CX Professional with our numerous     Book time with Stacy .

Are hidden fees eroding your customers' trust? Stacy Sherman teams up with Jeremy Hyde, Director of Customer Service at Sun Country Airlines, to tackle the broader implications of pricing strategies on consumer trust and loyalty, that impact all industries. They explore the role of a la carte pricing in making services more accessible and underscore the necessity of clear customer expectations. You'll learn about effectively balancing quality and efficiency, the criticality of investing in your team for superior CX, and ideal ways of measuring customer service success. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy .

Are hidden fees eroding your customers' trust? Stacy Sherman teams up with Jeremy Hyde, Director of Customer Service at Sun Country Airlines, to tackle the broader implications of pricing strategies on consumer trust and loyalty, that impact all industries. They explore the role of a la carte pricing in making services more accessible and underscore the necessity of clear customer expectations. You'll learn about effectively balancing quality and efficiency, the criticality of investing in your team for superior CX, and ideal ways of measuring customer service success.&nbsp;    Learn more at &nbsp;&nbsp;Access our FREE Customer Experience Audit Tool: &nbsp;   Grow as a CX Professional with our numerous &nbsp;   Book time with Stacy .

123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.

Share 123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

Sign up to save your podcasts

123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

123. The Great Debate: Price Versus Customer Service in Securing Brand Loyalty | Jeremy Hyde

More shows like Doing Customer Experience Right‬ with Stacy Sherman

The EntreLeadership Podcast

The School of Greatness

The CX Cast

Pivot

What It Means: A Forrester Podcast

Up First from NPR

Masters of Scale

On Purpose with Jay Shetty

At The Table with Patrick Lencioni

The Prof G Pod with Scott Galloway

A Bit of Optimism

ReThinking

Experience Action

Customer Experience Patterns Podcast

The Best Idea Yet