Applebees Social Adventure, Rebelmouse and Reality Controls
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Bunker Project Episode 125:
Summary:
This week we play some voicemail feedback from Norm, The Shy Maven. He asks Bob to spill the beans about Safeway and the girl guides… this story is a great segue into the Applebees Social Media fiasco. We also talk about Rebelmouse and do a “Gaming with James” segment… without James. We talk with Marco Pasqua about the Reality Controls – a cool new software company helping people with disabilities use gestures and movements to control games and software.
Show 125 – Applebees #FAIL, Rebelmouse, and Reality Controls
Norm emailed to say that the focused show is better than the Bunker free for all. He also left voicemail feedback asking Bob to reveal his Safeway and Girl Guides story.
Bob explains that Safeway Canada decided to support large-scale national charities only. They banned all local charities which included the Girl Guides who used to stand outside Safeway to sell their yummy cookies. Bob says the stores are supported by the local community and therefore Safeway should support the community back… great point.
We play a clip from Bunker Project episode 20 where Bob tells his story about Safeway not giving good customer service and how this type of thing can end up damaging a brand's reputation on social media. Which is a good segue into…
Applebees Social Media #FAIL
Margaret explains how a pastor didn’t want to pay the automatic gratuity of 18% and wrote a note saying she only pays 10% to God so why should I pay 18% to you.
The server posted a picture of the bill on Reddit and ended up getting fired for it after the post went viral. Firing the server pissed everybody off and it resulted in thousands of comments on Applebee's facebook wall.
Applebees cut and paste a company policy statement on the wall in response to comments. And eventually deleted negative comments… which just fueled the fire more.
Sanj couldn’t make the show but he is enjoying the show at home watching the live broadcast.
We try and find the origin of the term SPAM – stupid pointless annoying messages.
We forgot the Round Table Intros so we do it now…
Round Table Intros:
Randal Orser @numbercrunchers
Bonnie Sainsbury @bsainsbury
Margaret Reynolds @bc_insurancegal
Ben Able @vancouvergadget
Paul the Rock God @paultherockgod
Adam Stanger @gamerhook
Andrew McGivern @podcasthero
Bob Garlick @bobgarlick
Marco Pasqua @marco_pasqua
Satomi Hirano @satomi_hirano
Ian Nethercott @lovebuyingcars
Rebelmouse
Bonnie introduced us to Glos.si a few episodes back and since then they went premium only. We put them through the ringer last week for holding us all hostage and forcing us to upgrade in order to keep our profiles.
We talk about Rebelmouse as an alternative.
Andrew explains what he likes about Rebelmouse. The embed feature is really cool and the ability to create a social stream for an event. We set one up here at uncensoredsocialunderground.com. Just click the Social Reactions page to see what it looks like.