What if the secret to scaling your business isn’t about finding new customers but unlocking the potential of the ones you already have? In this episode, Emma interviews Kelly Olson, a seasoned expert in customer operations, who shares her proven strategies for retaining customers, reducing churn, and driving long-term growth by focusing on the often-overlooked post-sales journey. Kelly and Emma explore the critical role of onboarding in cultivating strong client relationships, how to proactively collect and act on customer feedback, and how to empower your team to deliver consistent, high-impact customer experiences. This episode is your roadmap to transforming customer relationships into long-term growth!

Listen in as Kelly explains:

• Why a seamless onboarding process is the key to customer retention

• The real reasons behind client attrition (hint: it’s not budget)

• The best ways to gather and apply customer feedback to drive results

And much, much more!

 

Connect with Kelly Olson: 

Website

LinkedIn

 

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