Every client you see is different, with a different amount of knowledge about veterinary medicine, so effective communication is essential. This week, Shawn & Ivan speak with Dr. Roeland Wessels of St. Anna Advies about veterinary client communication. Roeland recommends Thinking, Fast and Slow by Daniel Kahneman (amzn.to/3qeQivX). Learn more about Roeland at anna-advies.com.