In this episode, Irit Eizips, CEO and Customer Success Evangelist at CSM Practice, talks to us about the important of Customer Success.  

Irit emphasizes the importance of the customer journey.  Shifting power to the customer, the subscription model of business has catapulted customer-centric business focus to the forefront of importance in successful models, making success for each customer a major factor in not only keeping existing customers, but also in attracting new customers.

You'll love her Executive's Guide To CS Initiatives.

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