Ryan StMichel is the owner of Grove Mechanical in Crookston Minnesota.

Grove Mechanical was founded in 1978 by Ryan's Grandfather and Ryan purchased the company from his uncle.

Ryan created a unique consultative, no-pressure, sales process that results in high-quality, high-value systems installations, delighted customers, and a very high close rate. How does he do it? Listen and learn!

Other interesting items discussed:

Building relationships with customers: Finding points of commonality and ice-breaking.

Sales room set up.

Scheduling for maximum customer availability.

Offering options.

Indoor air quality.

Why Ryan StMichel joined Service Nation and what that did for him and Grove Mechanical.

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