Brian Stack is the president of Stack Heating, Cooling, Plumbing, and Electric in Avon Ohio, close to Cleveland. Stack is very much a family-owned business: Brian's parents started the business. The business is managed by Brian, his three siblings, and their Dad. The business has been wildly successful. This year Stack Heating, Cooling, Plumbing, and Electric won two Service Nation growth awards just as they're opening a new location for EVEN MORE growth! In this fascinating interview with the very smart Brian Stack you'll hear about:

Tucker Yarbrough is one of the smartest people in our industry. I'm not the only person who thinks so; Tucker was named to our industry's 40 Under 40, and Yarbrough and Sons was recognized with the Contractor of the Year award. We interviewed Tucker in episode 109 where we heard about the beginnings of Yarbrough and Sons, and how their family business became so successful. Every time I talk with Tucker I get great ideas and information. In this episode you'll hear about:

Zak McMorrow is the founder and owner of Osceola Air in Florida. As is the case with many business start ups providing Residential Service, Osceola Air enjoyed growth, but lacked the business tools and organization to get to the next levels. In 2020 Zak and his team joined Service Nation Alliance and since then have created impressive growth: a compound annual growth rate of 51 percent! They won Service Nation's Level Up Award, Highest Growth Dollar Award, and Highest Growth Percentage Award. How did they do it? In this episode you'll hear about:

Roy White is the founder and owner of Fixed Right and Guaranteed in Maryland. Fixed Right and Guaranteed was recently named "Contractor of the Year". Roy and his team have built incredible growth with a focus on team development, culture, and leadership. Roy is incredibly thoughtful about his and his company's impact on others and their legacy. This year Roy and team are on a mission — 'The 7-7-7 Mission." In this episode you will hear about that and:

Would you like to receive a FREE Marketing package worth $150,000? Crystal Williams is a creative innovator. Working with Lemon Seed Marketing, Service Nation, and an amazing team of top vendor-partners, Crystal created The Great American Brand Story Contest. Ready to take your marketing to the next level? The Great American Brand Story Contest is your opportunity to transform your HVAC, plumbing, or electrical company into an unforgettable brand. The winner will get a package worth $150,000. Listen to get the details, and don't miss out!

Saffer Plumbing is a 4th generation, 80 year old plumbing company in Baltimore. Chris Saffer is the president. He and his team have achieved amazing growth. In this episode you'll hear:

Joseph Garcia, Chief Technology Officer of LeadsNearby, discusses his company's role as a full-service digital marketing agency for service contractors, highlighting their focus on automation, AI integration, and client strategy. He reviews how their AI platform acts as a 24/7 smart assistant for contractors, handling various aspects of customer interaction and business operations. Joseph talks about their tools to evaluate market potential and growth. We also get Joseph's recommendations for contractors, three of his top business books, and relentless recruiting.

Would it be good if you could help your techs and service manager be more productive? If you could get 1 - 2 more service calls per week per tech, and reduce call backs... would that be good? Of course it would! Logan Marshall explains how Bluon is making huge productivity impacts in our industry. You need to hear this!

What do you have to do to improve your business? Learn from others! Attend industry events like... The Boston Summit. It's going to be a great event. Jim Hinshaw and Jazmine Colson tell us WHY successful contractors attend Service Nation events, and what you'll miss out on if you fail to come. BONUS: Jim's got some deals for you!

Four years later I get another chance to interview the amazing Lori Stickling! Lori and her husband Delayne own Covenant Plumbing in Bloomington, Illinois. Four years ago I interviewed Lori shortly after they joined Service Nation Alliance and were in the early stages of changing their business. So, what happened? I'm happy to report they've grown substantially. How did they do it? Listen and learn! Please note: the first interview with Lori is episode 70. It has a lot of the background information about Lori, Delayne, and Covenant Plumbing. In this episode you'll hear: