By Justin Deese | Home Service Industries, Author, Podcast Host, Leader and Trainer
The podcast currently has 54 episodes available.
Show Information
Episode Number: 53
Date: 9/23/2024
Duration: 37:43
Host: Justin Deese
Host Contact: JustinDeese.com
Guest: Brigham Dickinson
Company: Power Selling Pro's
Website: www.PowerSellingPros.com
Demo: https://powersellingpros.com/schedule-coaching/
Booked By Power Selling Pros
Website: www.Bookedbypsp.com
Demo: https://www.bookedbypsp.com/home-page1670948825393
Summary
In this episode, I'm joined by Brigham Dickinson from Power Selling Pros. We delve into the strategies for transforming Customer Service Representatives (CSRs) into revenue generators. By leveraging training and accountability, Brigham shares how CSRs can significantly impact booking rates and contribute to your business’s bottom line. From real-life success stories to actionable insights, this episode is packed with game-changing advice for anyone in the home service industry.
Takeaways
Chapters
Keywords
Customer Service Representatives, CSR Training, Revenue Generators, Booking Rates, Home Service Industry, Power Selling Pros, Pattern of Excellence, Brigham Dickinson, Booked by Power Selling Pros, Business Growth, Call Handling, Performance-Based Pay, Upselling Services, Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse,
Show Information
Justin Deese
www.JustinDeese.com
[email protected]
Service World Promo Discount Code: FREEDOM24
Summary
In this special 52nd episode of the Freedom Blueprint Podcast, Justin Deese celebrates the podcast's one-year anniversary. Reflecting on the journey, he shares the significant moments and achievements over the past year, from partnering with Leap Partners to personal milestones such as his alcohol-free journey and numerous speaking engagements. Justin also talks about exciting upcoming events, including a keynote at Service World Expo and a live podcast stage appearance. This episode is filled with gratitude, personal growth, and future aspirations.
Takeaways
Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, Leadership, Growth, Positive Mindset, Business Strategy, Home Services Industry, Speaking Engagements, Leap Partners, Alcohol-Free Journey, Service World Expo, Live Podcast, Personal Growth, Professional Development.
Episode Number: 51
Date: September 9, 2024
Duration: 41:50
Host: Justin Deese
Website: JustinDeese.com
Contact: [email protected]
Guest: Derek Cormier
Company: Climate Experts
Website: https://www.climateexpertsac.com/
Facebook:
https://www.facebook.com/climateexpertsac
TikToc
https://www.tiktok.com/@climateexpertsac?fbclid=IwY2xjawEV6RtleHRuA2FlbQIxMAABHaO_dJbBrImQRavq5BZV8tE1xBgW_BuCnf4Re4MLYN9UXZRZOdB0qN5NpQ_aem_hXn55oir9SbHaqTcsQWWBg
https://www.instagram.com/climateexpertsinc
Summary:
In this episode of the Freedom Blueprint Podcast, Justin Deese sits down with Derek Cormier from Climate Experts in Melbourne, Florida. They delve into the significant role of KPIs (Key Performance Indicators) in fast-tracking business success. Derek shares his journey of expanding his business from a single truck operation to an $8 million enterprise. The discussion highlights the importance of establishing specific job roles and clear KPIs, building a strong company culture, and effective social media strategies for branding and recruitment.
Takeaways:
Importance of Specific KPIs: Establishing clear, measurable KPIs can drive growth and help businesses monitor their progress effectively.
Building a Strong Company Culture: A positive company culture significantly impacts employee retention and recruitment.
Leveraging Social Media: Effective use of social media can enhance branding, customer engagement, and recruitment.
Role of Best Practice Groups: Participating in best practice groups, like Nextar, is essential for business development and growth.
Clear Job Roles: Defining specific job roles and boundaries improves operational efficiency and helps avoid conflicts.
Chapters:
00:02 - Introduction to Derek Cormier and his journey in the trades
02:03 - Challenges and dynamics of running a family business
03:48 - Establishing roles and boundaries
04:51 - Keys to success and the importance of KPIs
06:38 - Partnering with best practice groups like Nextar
10:30 - Effective social media strategies for business growth
14:16 - Budgeting for marketing and the role of social media
16:39 - Impact of a strong social media presence on recruiting
19:14 - Importance of company reviews and career progression
20:42 - Attracting the right talent through a positive company culture
23:07 - Paid workday trials to assess potential employees
27:47 - Tips for social media: Getting started and understanding your brand
33:34 - Hiring a social media videographer
36:21 - Closing thoughts and advice from Derek Cormier
Keywords:
Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, KPIs, Key Performance Indicators, Business Growth, Social Media Marketing, Company Culture, Recruitment Strategies, Best Practice Groups, Nextar, Business Strategies, Leadership, Climate Experts, Derek Cormier
Episode Number: 50
Date: September 2, 2024
Duration: 44:14
Host: Justin Deese
Website: JustinDeese.com
Contact: [email protected]
Guest: Chris Michel
Guest Contact: [email protected]
Special Offer: $100 Off Service World Tickets use Promo Code FREEDOM24
Summary
In this episode of the Freedom Blueprint Podcast, host Justin Deese sits down with Chris Michel, the Training Director at Service Nation, to explore his inspiring journey from college football to a successful career in the HVAC industry. Chris shares valuable insights on leadership, personal growth, and the importance of living intentionally. They discuss Chris’s transition from being a sales expert to a training director, his philosophy on leadership, and the inspiration behind his book, "The Red Chair Experience."
Takeaways
Chapters
Keywords
Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, Leadership in HVAC, Chris Michel, The Red Chair Experience, Personal Growth, Service Nation, Service World, HVAC Sales, Perseverance, Business Acumen, Daily Intentional Living, HVAC Training Programs, Chris Michel
Episode Number: 49
Date: August 26, 2024
Duration: 33:28
Host: Justin Deese
Website: JustinDeese.com
Contact: [email protected]
Guest: Brad Scruggs
Website: ZyraTalk.com
Summary
In this exciting episode of the Freedom Blueprint Podcast, host Justin Deese chats with Brad Scruggs about the transformative power of AI in the home service industry. They explore how AI is revolutionizing business operations by automating tasks, increasing efficiency, and capturing missed calls to enhance revenue. Listen in to discover practical AI applications tailored for contractors, including automating customer interactions and service appointments. This episode offers tangible insights into leveraging AI to elevate your home service business to the next level.
Takeaways
Chapters
Keywords
Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, AI in Home Services, Automated Phone Systems, Business Efficiency with AI, Home Service Industry Trends, Revenue Growth with AI, Customer Interaction AI, AI Customization, Service Automation, Brad Scruggs, Zyra Talk
Culture, Communication, and Call Success: A Deep Dive with Nicole DeLisle from Paradise Home Services
Episode Number: 48
Date: August 19, 2024
Duration: 27:36
Host: Justin Deese
Website: JustinDeese.com
Contact: [email protected]
Guest: Nicole DeLisle
Contact: [email protected]
Website: www.paradisehomeservices.com
Summary
In this episode, we dive deep into the secrets of achieving an over 90% call booking rate and the vital components of building a strong office culture within the home service industry. Our guest, Nicole DeLisle, shares her extraordinary journey from being a CSR in 2016 to becoming a key leader at Paradise Home Services. We discuss strategies for effective communication, leadership, and how fostering a positive workplace culture can result in high performance and significant team achievements.
Takeaways
1. Achieving a High Call Booking Rate: Learn how Nicole’s team achieves an impressive over 90% call booking rate through incentivizing, mutual motivation, and thorough call handling.
2. Building a Strong Culture: Understand the importance of fostering a supportive and respectful office culture that values communication and mutual respect.
3. Importance of One-to-One Meetings: Discover the benefits of regular one-to-one meetings for team growth, communication, and continuous improvement.
4. Navigating Acquisitions Smoothly: Gain insights into how to maintain team culture and effectiveness during company acquisitions and transitions.
5. Leadership and Growth: Nicole shares crucial leadership strategies and personal development tips that have propelled her career and team forward.
Chapters
1. Introduction - [00:00:00]
2. Nicole’s Journey from CSR to Leader - [00:03:17]
3. Team Achievements and Strategies - [00:05:23]
4. Building a Strong Workplace Culture - [00:06:35]
5. The Role of One-to-One Meetings - [00:17:28]
6. Navigating Company Acquisitions - [00:12:08]
7. Leadership and Personal Development- [00:18:55]
8. Outro - [00:24:13]
Keywords
Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, call booking rate, office culture, customer service representative, CSR, leadership, home service industry, one-to-one meetings, team communication, acquisitions, Nicole DeLisle, Paradise Home Services, business growth, employee motivation.
47 | Trust but Verify: Implementing Effective Systems for Your Team- Building Systems with Kristen Deese Part 2
Episode Number: 47
Date: August 12, 2024
Duration: 20:11
Host: Justin Deese
Website: JustinDeese.com
Contact: [email protected]
Co-Host: Kristen Deese
Website: KristenDeese.com
Contact: [email protected]
Summary
In this episode, we delve deep into the critical importance of implementing effective systems in your business to ensure growth and efficiency. Justin & Kristen discuss how to successfully document and roll out these systems, engaging your team in the process and overcoming common pitfalls. Learn the power of the "trust but verify" approach and discover strategies to gain team buy-in and ownership for seamless system integration.
Takeaways
1. **Importance of Systems**: Systems are vital for preventing bottlenecks and ensuring consistency in operations.
2. **Team Engagement**: Engaging your team in the process and explaining the "why" behind systems boosts buy-in and morale.
3. **Avoiding Pitfalls**: Avoid common mistakes, such as not explaining the purpose behind system documentation.
4. **Trust but Verify**: Implement a process of continuous check-ins and adjustments to ensure systems are followed and effective.
5. **Influencer Strategy**: Use positive team influencers to beta test new systems before rolling them out company-wide.
Chapters
1. **Introduction to Systems** - 00:04
2. **The Importance of Systems** - 01:00
3. **Engaging Your Team** - 02:30
4. **Common Mistakes** - 04:00
5. **Trust but Verify** - 06:50
6. **Influencer Strategy for Implementation** - 09:10
7. **Continuous Improvement** - 11:00
8. **Conclusion and Call to Action** - 16:00
Keywords
Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, Business Systems, Team Engagement, System Implementation, Trust but Verify, Leadership in Home Services, Documenting Processes, Effective Communication, System Efficiency, Customer Service Systems, Accounting Systems
46 | Why Your Business Needs Systems: Lessons from the Trenches- Building Systems with Kristen Deese Part 1
Episode Number: 46
Date: August 8, 2024
Duration: 23:32
Host: Justin Deese
Website: JustinDeese.com
Contact: [email protected]
Co-Host: Kristen Deese
Website: KristenDeese.com
Contact: [email protected]
Summary
In this episode of Freedom Blueprint Podcast, Kristen & Justin Deese dive deep into the transformative power of systems in your business.
Are you tired of being the bottleneck?
Learn how implementing systems can streamline operations and set you free to focus on growth. We discuss the importance of documenting systems, the benefits of intentional actions, and practical steps to start building efficient processes even if you're a one-person operation. Discover strategies that transform chaos into clarity and ultimately, lead your business to success.
Takeaways
Chapters
Keywords:
Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, Business Systems, Documenting Systems, Small Business Growth, Leadership in Business, Systematic Business Growth, Effective Processes, Streamlining Operations, Business Efficiency, Technician Training, Business Strategies, Home Service Industry, Overcoming Business Challenges.
JustinDeese.com KristenDeese.com
Private Equity and its
Episode Number: 45
Date: July 29, 2024
Duration: 24:01
Host: Justin Deese
Website: JustinDeese.com
Contact: [email protected]
Guest: Patrick Ritter
Website: theleappartners.com
Summary:
In this episode, we are joined by Patrick Ritter, the CFO of Leap Partners, to delve into the world of private equity in the home services industry. Patrick shares his extensive experience in acquisitions, the strategies that private equity groups use to evaluate businesses, and how maintaining a strong company culture can be a significant advantage. We discuss the journey of Leap Service Partners and the parallels between home security and home services. Patrick offers practical advice for business owners about evaluating their businesses, understanding profitability, and the importance of planning for a potential sale or partnership before it becomes necessary. Get ready for insightful and actionable tips to transform your business approach!
Takeaways:
1. Importance of Accurate Financial Statements:
Properly structured financial statements with clear margins by department are crucial for evaluating business performance.
2. Role of Company Culture:
A strong company culture plays a critical role in business success and can significantly impact both operational efficiency and acquisition desirability.
3. Seamless Acquisition Process:
Leap Partners prides itself on a smooth acquisition process, emphasizing the need for early preparation and clear communication.
4. Understanding EBITDA:
Knowing your EBITDA is essential for business valuation and improving long-term profitability.
5. Involvement of Private Equity:
Private equity groups are not only about providing capital but also bringing valuable operational experience and strategic guidance.
Chapters:
Introduction - [00:00]
Welcome and Guest Introduction - [00:04]
Journey of Leap Partners - [01:03]
Importance of Company Culture - [06:30]
Evaluating Home Service Businesses - [11:03]
Understanding EBITDA - [12:40]
Preparing for Acquisition - [15:11]
Conclusion and Closing Thoughts - [18:25]
Keywords:
Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, Private Equity, Business Acquisition, Company Culture, Business Valuation, CFO Insights, Leap Partners, Home Services Industry, Financial Statements, EBITDA, Business Growth, Strategic Planning
Episode Number: 44
Date: July 23, 2024
Duration: 1:32:04
Host: Justin Deese
Website: JustinDeese.com
Contact: [email protected]
Guest: Tersh Blissett
Website: Service Emperor https://www.servicebusinessmastery.com/
Summary
In this episode, Justin Deese converses with Tersh Blissett, an accomplished entrepreneur in the HVAC industry. Tersh shares his journey from joining the Air Force and working in engineering to founding two successful HVAC companies, TriStar HVAC and Service Emperor. He discusses the challenges and strategies of running competing businesses, the importance of remote operations, going paperless, and leveraging automation in business. Additionally, Tersh delves into the importance of maintaining a healthy work-life balance, particularly when working with a spouse.
Takeaways
Chapters
Keywords
Plumbing, HVAC, Air Conditioning, Electrical, Contractor, Freedom Blueprint Podcast, Justin Deese, Kristen Deese, When Your Business Partner is Your Spouse, Tersh Blissett, Service Emperor, TriStar HVAC, Entrepreneur, Automation, Business Growth, Remote Operations, Work-Life Balance, Leadership, Innovation in HVAC, Paperless Business, Business Strategies, Economic, Service Business Mastery
The podcast currently has 54 episodes available.