Freedom Blueprint for Home Services | HVAC, Plumbing, Electrical, Leadership, Business Growth

Your best technicians aren't quitting over money or a difficult coworker — they're quitting because of the hard conversations you keep avoiding.

In this Freedom Fuel episode, Justin Deese breaks down why dodging tough conversations is quietly bleeding money out of your home service business, and shares a simple 5-step framework you can put to work in the next 2 days.

In This Episode You'll Learn:

✅ The real reason leaders avoid hard conversations (it's not weakness)

✅ The 4 hidden costs of staying silent with an underperformer

✅ Why your top performers really quit — and what actually keeps them

✅ The mindset shift that turns hard conversations into gifts for your team

✅ A simple 5-step framework to have any hard conversation with confidence

Episode Chapters

0:00 – The conversation that's costing you money

0:35 – Welcome to Freedom Fuel

1:00 – Why we avoid hard conversations

2:05 – Cost #1: Performance

2:40 – Cost #2: Your A-players

3:20 – Cost #3: Your culture

4:00 – Cost #4: You, the leader

4:40 – The shift: hard conversations are gifts

5:45 – The 5-step framework

7:30 – Your challenge before the end of the week

Key Takeaway

Whatever you tolerate becomes your standard. Your silence sounds like permission — and your best people are watching what you allow. Have the conversation you've been putting off. Use the framework, lead with care, be specific, and set a clear expectation. Every day you wait, your business pays the price.

Listen & Subscribe

🎧 Apple Podcasts: https://podcasts.apple.com/us/podcast/freedom-blueprint-for-home-services-hvac-plumbing-electrical/id1689795253

🎧 Spotify: https://open.spotify.com/show/7bU3lSPtMoBdIEDoRuI9rX

🌐 Website: www.FreedomBlueprintPodcast.com

Connect with Justin Deese

📺 YouTube: @freedomblueprintpodcast

📘 Facebook: https://www.facebook.com/FreedomBlueprintPodcast

💼 LinkedIn: www.linkedin.com/in/justin-deese-freedomblueprint/

🌐 JustinDeese.com

📩 [email protected]

#HomeServiceBusiness #HVACBusiness #LeadershipTips #EmployeeRetention #FreedomBlueprintPodcast

Mentioned in this episode:

HomeServiceHoorah.com/

Most home service business owners think their CSRs are booking 80% of incoming calls. The real number? Closer to 25–45%.

In this episode of the Freedom Blueprint Podcast, Justin Deese sits down with Michelle Myers, founder of Pink Callers, to expose the gap between what owners think is happening on their phones — and what's actually happening. Michelle has spent 10+ years placing fractional, dedicated CSRs inside HVAC, plumbing, electrical, and other home service businesses across the country. Her team members are trained, ServiceTitan- and Housecall Pro-experienced, and embedded directly into your business — answering phones, booking jobs, and closing calls as if they were sitting in your office.

This isn't about outsourcing. It's about getting the right person in the right seat — and finally fixing your booking rate.

🎯 IN THIS EPISODE YOU'LL LEARN:

✅ The real story behind the name "Pink Callers" — and why it goes back to a 1930s typing pool

✅ Why combining the CSR and dispatcher roles into one seat almost always fails (Michelle's restaurant analogy is a game-changer)

✅ The #1 goal every CSR should be driving toward: getting the technician to the door

✅ Why most owners believe they're booking 80% of calls — but the real number is 25–45%

✅ How to use AI as an assistant (not a replacement) — including a smart ringback workflow using Go High Level

✅ Why running 24/7 service calls is quietly destroying your culture, your techs, and your recruiting pipeline

✅ The clarity-break strategy Michelle uses to retain top CSR talent

✅ How to handle the new wave of "over-educated" ChatGPT customers calling your office

Connect with Michelle Myers & Pink Callers: 📧 [email protected] 📱 703-945-9565 🌐 pinkcallers.com — Fractional CSR placement for home service businesses

Connect with Justin Deese & Freedom Blueprint: 🌐 JustinDeese.com 📧 [email protected] 🎧 FreedomBlueprintPodcast.com

👉 Subscribe so you never miss an episode 👉 Know a contractor struggling with call booking or CSR turnover? Share this episode with them.

#HomeServiceBusiness #HVACBusiness #PlumbingBusiness #CSRTraining #CallBookingRate #ServiceTitan #HousecallPro #FractionalCSR #ContractorGrowth #FreedomBlueprintPodcast #JustinDeese #HomeServiceMarketing #BusinessGrowth #AIForBusiness #CustomerServiceExcellence

Mentioned in this episode:

HomeServiceHoorah.com/

Every home service owner is talking about AI. Most of them are doing absolutely nothing with it.

In this Freedom Fuel episode, Justin Deese calls out the pattern that's quietly killing momentum in home service businesses — using AI to feel productive instead of using it to be productive. If you've got a folder full of AI-generated scripts, templates, and ideas that have never touched your business, this episode is for you.

Justin breaks down exactly why AI is an amplifier, not an operator — and lays out five simple steps to stop collecting tools and start rolling them out. The owners who figure this out in the next twelve months are going to dominate their markets. The ones who don't will still be sitting on a desktop full of brilliant ideas with nothing to show for it.

• Why AI feels productive but often produces zero real results
• The critical difference between knowing things and doing things — and which one wins in this industry
• Why AI is no different than a torque wrench or a CRM: it amplifies the operator, not the other way around
• The #1 mistake owners make when using AI (letting it decide instead of you)
• Five simple steps to actually implement AI in your business this week
• Why imperfect rollouts beat perfect ideas sitting in a window tab

(00:00) — Cold open: The AI trap — a folder full of ideas, a business that looks the same as last year

(00:45) — Welcome to Freedom Fuel: short, powerful, built for home service owners

(01:30) — Introduction: the conversation Justin keeps having with owners about AI

(02:00) — The real problem: owners excited about AI, but nothing has changed in their business

(02:30) — "Nine times out of ten it's still sitting in a browser tab" — the productive-feeling trap

(03:00) — AI exposes the gap between people who know things and people who do things

(03:30) — AI is a tool — the same as a torque wrench or the wrap on your truck

(04:00) — The right question isn't "how do I get better with AI?" — it's "am I actually putting it to work?"

(04:15) — The 5 steps to stop collecting and start rolling out

(04:30) — Step 1: Pick ONE thing — not five, not three, just one

(04:45) — Step 2: Set a date — not someday, not when it's perfect, this week or next

(05:00) — Step 3: Let AI draft, but YOU decide — don't outsource your judgment to a robot

(05:30) — Step 4: Put it in front of a real human — a customer, a tech, a CSR

(06:00) — Step 5: Measure the result and repeat

(06:15) — The challenge: roll out one thing before next Friday

(06:45) — AI is not your employee, not your operator — it's a tool in your toolbox

(07:00) — The owners who act in the next 12 months will dominate their markets

(07:30) — Closing: share, subscribe, and keep crushing it

"AI didn't give your business a strategy. It gave you a thousand new ways to procrastinate dressed up in a really smart-sounding package."

"AI is intoxicating. You feel productive. You feel smart. You feel like a CEO architecting something massive. And you need to hear this: that feeling is the trap."

"AI exposes the gap between people who know things and people who actually do things. And in this industry, the doers eat everybody else alive."

"A tool does not run your business. A tool amplifies whoever is holding it. A bad operator with AI produces bad results faster. A good operator with AI? That's an unfair advantage."

"Let AI draft. But YOU decide. Don't outsource your judgment to a robot."

"Roll out. Not perfect. Not polished. Roll out. Get it into your business. Let it touch a real person."

"AI is not your employee. AI is not your operator. AI is a tool in your toolbox — and you still have to do the work."

1. Pick one thing — a follow-up text, a CSR script, a review request, an email template. Just one.
2. Set a date — this week or next week. Put it on the calendar. If it's not on the calendar, it's not real.
3. Let AI draft, then you decide — is it good enough to go live? You make that call.
4. Put it in front of a real person — a customer, a tech, a CSR. That's implementation.
5. Measure and repeat — did call volume go up? Close rate move? Double down on what works, adjust what doesn't.

📣 Justin's Challenge: Before next Friday, roll out ONE thing you've been sitting on. Then tag Justin or drop a comment wherever you're listening or watching — tell him what you rolled out and what moved.

🎧 Subscribe to Freedom Blueprint Podcast on Apple Podcasts and Spotify so you never miss an episode.

📣 Share this episode with another home service owner or manager who's been collecting AI tools without rolling them out — they need to hear this.

⭐ Leave a review — it helps other home service business owners find the show.

Until next time, keep leading, keep growing, and keep crushing it.

Mentioned in this episode:

HomeServiceHoorah.com/

Ever promoted your best technician to service manager and then watched him struggle? In this solo episode, Justin shares the real story behind Service Manager Academy — how he made the same mistake most home service owners make, what it cost him, and the single question from a frustrated employee that changed everything.

Justin walks through promoting his top-producing tech with a one-line onboarding plan ("just teach everyone to do what you do"), watching that plan fall apart, and realizing the struggle wasn't a leadership flaw in his employee — it was a training gap he'd created as the owner. The turning point came when his service manager asked a deceptively simple question: what do you actually want me to focus on?

That question forced Justin to cut a mental list of 15–20 priorities down to three numbers that matter most: revenue, average ticket, and callbacks. From there, a repeatable rhythm emerged — question, pattern, training, repeat — that compounded over five years into a full system: five core KPIs, a daily scorecard, a meeting cadence, and a coaching framework. The payoff wasn't just better field numbers. It was freedom: the space to open a second location, buy another business, and stop being the answer to every question.

This episode is the origin story of Service Manager Academy and the announcement that it's now available on demand and self-paced.

• Why promoting your best technician rarely produces your best service manager
• The difference between skills that "come naturally" and leadership skills that have to be taught
• Why 15–20 priorities is the same as zero priorities — and the three numbers to focus on instead
• The "question → pattern → training → repeat" loop for coaching a team
• How a good-better-best options framework drives average ticket
• The mindset shift from "Why isn't he getting this?" to "Have I given him the tools to win?"
• What changes for the owner once a service manager can truly lead

• The common mistake — Promoting a top tech with "just teach everyone to do what you do" as the whole onboarding plan.
• The disappointment — Six months in, the new manager isn't performing — and Justin owns it as a leadership failure, not a personal one.
• The training gap — Techs, CSRs, and product training exist everywhere; leadership training built specifically for service managers in the trades did not.
• The question that changed everything — "What are the things you want me to focus on?"
• Getting simple — Narrowing to three numbers: revenue, average ticket, and callbacks.
• The coaching rhythm — Digging into recent calls, spotting the pattern (no good-better-best options), and building training around it.
• The compounding system — Five years of evolution into five core KPIs, a scorecard, a meeting system, and a coaching framework.
• The freedom — Space to think and plan, a second location, and acquiring another business.
• The launch — Service Manager Academy is now on demand and self-paced.

• "He probably wasn't struggling. You were."
• "I put him in the deep end with no life jacket."
• "Fifteen or twenty things is useless. Nobody can focus on that many things."
• "Have I given him the tools and the training he needs to actually win? Nine times out of ten, the answer is no."
• "That's not a them problem. That's a you problem. And the good news is it's fixable."

1. Revenue
2. Average ticket
3. Callbacks

Master those three and everything else follows.

• Service Manager Academy — now available on demand and self-paced: servicemanageracademy.com

Ask yourself: Am I giving the people I lead the tools and training they need to actually win? If the answer is no, that's fixable.

Share it with one other home service owner who needs to hear it. New episodes drop every Monday and Friday.

Mentioned in this episode:

Homeservicehoorah.com

A boss tells people what to do. A leader shows them where to go. In this Freedom Fuel episode, Justin Deese unpacks why so many home service business owners are stuck managing through pressure and control — and what it actually takes to build a team that takes ownership, steps up, and helps move the business forward.

If your team only performs when you're watching, only moves when pressure is high, or only does the minimum to stay out of trouble, this episode is for you. Justin breaks down three truths that separate bosses from leaders, and gives you practical action steps you can apply this week to start raising your leadership — without lowering your standards.

• Why authority and leadership are not the same thing
• The difference between supervision and real leadership
• Why fear-based performance has a ceiling — and what beats it every time
• How to inspire ownership instead of demanding compliance
• The shift from leading with irritation to leading with intention
• Why pressure alone will never fix a leadership gap

(00:00) — Cold open: Your team doesn't need a boss, they need a leader

(00:30) — Welcome to Freedom Fuel: leading from stress vs. leading from intention

(01:15) — The way you lead shapes everything: culture, morale, accountability, retention, performance

(01:45) — Supervision vs. leadership / fear-based performance vs. real ownership

(02:30) — Truth #1: Authority and leadership are not the same thing

(03:30) — Why short-term compliance doesn't equal long-term commitment

(04:00) — The mindset shift: from "Why don't they do better?" to "How can I lead better?"

(04:30) — Truth #2: Respect beats fear every time

(05:15) — What fear-based cultures actually cost you

(06:00) — Strong but steady, direct but not demeaning: holding the line while building people up

(06:45) — Truth #3: Great leaders inspire ownership

(07:30) — Communicate the why, give clarity, coach instead of criticize, model what you expect

(08:15) — Why most leaders say they want ownership but don't actually allow it

(09:00) — Real-world example: the leader who pushed harder and got tighter, quieter teams

(10:00) — The shift: better conversations, clear expectations, leading from intention

(10:45) — Your Freedom Fuel Action Steps This Week:

1. Ask: Am I leading with authority, or earning trust and respect?
2. Identify one area where you're managing through control instead of developing ownership
3. Have one intentional conversation with a team member focused on development, not direction

(11:30) — Closing thought: Your team doesn't need to be managed harder — they need to be led better

"If your team only responds when you're watching, that's not leadership — that's supervision. If your team only moves when pressure is high, that's not ownership — that's fear-based performance."

🎧 Subscribe to Freedom Fuel on Apple Podcasts and Spotify so you never miss an episode.

📣 Share this episode with a fellow owner, manager, or service leader who needs to hear it — leadership grows when we pass it on.

⭐ Leave a review — it helps other home service leaders find the show.

Until next time, keep leading, keep growing, and keep crushing it.

Mentioned in this episode:

HomeServiceHoorah.com/

What if your customers could buy a fully installed HVAC system, water heater, or generator directly from your website — at 2 a.m. — without ever talking to a salesperson?

In this episode, Justin Deese sits down with Paul Redman, Co-Founder of Contractor Commerce, the home services industry's first true e-commerce platform for HVAC, plumbing, and electrical contractors. After 10 years working inside a major manufacturer, Paul saw how broken the buying process was for homeowners — and built the solution.

We dig into why putting pricing on your website is no longer optional, how AI is replacing the in-home sales visit, and why contractors who resist this shift are losing leads to ChatGPT, Claude, Angi, and Thumbtack before the phone ever rings.

- Why "competitors will steal my pricing" is a myth (and what the auto industry already proved)

- How online pricing actually INCREASES close rates above 80% on in-home appointments

- The real reason homeowners want pricing upfront — and it's not what you think

- How Contractor Commerce customers are selling water heaters with zero sales involvement

- Why $3M–$5M+ contractors hit "escape velocity" and get the most from e-commerce

- The sales and marketing cost savings (20%+ of revenue) hiding in plain sight

- What's coming next: AI salespeople that work 24/7 on your website

"There's no going back. You've got to have pricing online. It is non-negotiable." — Paul Redman

Paul Redman is the Co-Founder of Contractor Commerce, the platform powering online transactions for thousands of HVAC, plumbing, and electrical contractors — from scrappy startups to billion-dollar private equity platforms.

🔗 Connect with Paul & Contractor Commerce:

- Website: ContractorCommerce.com

- Book a demo: ContractorCommerce.com (click "Talk to Sales" or "Watch Demo on Demand")

- LinkedIn: Search "Paul Redman Contractor Commerce"

00:00 – Intro: Meet Paul Redman

01:06 – The moment Paul realized contractor sales were broken

03:04 – What Contractor Commerce actually does

05:01 – The ideal contractor size for e-commerce success

07:34 – Why contractors fear posting prices online (and why they shouldn't)

10:50 – The car dealership lesson every contractor needs to hear

13:05 – How online pricing pushed close rates above 80%

15:00 – The Amazon experience… for a water heater

16:31 – Knowing who your customer is (and isn't)

17:29 – The real ROI: sales, marketing, and labor savings

20:00 – Why AI may replace the in-home salesperson

22:07 – What's next for Contractor Commerce

23:09 – How to connect with Paul

24:01 – Final thoughts: the future of contractor sales

HVAC contractors, plumbing company owners, electrical contractors, home services business owners, private equity operators in the trades, and anyone running a $3M+ contracting business looking to modernize their sales process and reduce customer acquisition costs.

#HVAC #Plumbing #HomeServices #ContractorBusiness #HVACContractor #PlumbingBusiness #ContractorCommerce #HomeServicesMarketing #AIinHomeServices #ContractorPodcast

Mentioned in this episode:

Homeservicehoorah.com

Authority might get compliance, but trust gets commitment. In this episode of Freedom Fuel, Justin Deese breaks down why trust is the real currency of leadership — and the small daily actions that build it (or quietly destroy it).

If your team had the choice between following your title or following you, which would they pick?

In this episode of Freedom Fuel, Justin Deese tackles the one thing that quietly impacts everything in your business — your culture, your retention, your results, your growth. It's not your pay plan. It's not your marketing. It's not your systems.

It's trust.

Justin walks through why trust moves faster than authority, the three habits that are silently eroding trust on your team right now, and the simple daily actions great leaders use to build it back. If you've been blaming turnover and low morale on a "pay issue," this episode will challenge you to look one layer deeper — because once trust gets fixed, everything changes.

Short. Powerful. Practical. Press play and let's go.

• Authority gets compliance. Trust gets commitment. Authority might drive short-term action, but trust drives long-term buy-in, ownership, and momentum.
• Trust slips quietly. Most leaders don't realize trust is gone until it shows up as missed expectations, turnover, and disengagement.
• Three things destroy trust: inconsistency, avoiding hard conversations, and lack of follow-through.
• Every broken promise is a withdrawal from the trust account. Small follow-throughs are how the account gets refilled.
• Trust is built in tough moments, not easy ones. Predictable standards and hard conversations are where credibility is earned.
• Same people, same business — different relationships. Fix trust and the entire operation shifts.
• Leadership isn't about control. It's about credibility.

• (00:00) — The question every leader should ask: title or you?
• (00:30) — Why trust impacts everything — culture, retention, results
• (01:15) — Trust moves faster than authority
• (02:00) — The 3 things that destroy trust on your team
• (03:15) — Simple ways to build trust daily
• (04:00) — Real story: when "pay problems" were really trust problems
• (05:00) — Your challenge this week + final takeaways

"Authority might get compliance, but trust gets commitment."

"Every time you don't follow through, you make a withdrawal from the trust account."

"Trust is built in the small daily actions, not big speeches."

"Leadership isn't about control. It's about credibility."

"Same people, same business, different relationships."

1. Identify one area where you're inconsistent.
2. Name one conversation you've been avoiding.
3. Follow through on one commitment today.

Start there. Build momentum.

If this episode hit home, do three things:

• Subscribe so you don't miss future Freedom Fuel episodes
• Share this with a fellow leader who needs to hear it
• Leave a rating or review — it helps more leaders find the show

Until next time — keep leading, keep growing, and as always, keep crushing it.

Mentioned in this episode:

HomeServiceHoorah.com/

Freedom Blueprint Podcast Hosts: Justin Deese

Guest: Ryan Fenn, Founder & CEO of Chiirp

Justin Deese sits down with Ryan Fenn, the founder of Chiirp, to break down what actually separates home service companies that convert leads from the ones that burn marketing dollars. Ryan traces his journey from selling windshield repair at gas stations to running a SaaS pushing $1M a month — and explains why the real game has always been the same thing: bridging the gap between a lead and a sale.

Inside the conversation: the 1-minute speed-to-lead rule and the conversion cliff that follows, why "the leads suck" is almost always a follow-up problem, the 12 to 18 touch points it takes to hit max conversion, the texting style that outperforms polished marketing copy, what AI is now revealing after analyzing half a billion messages sent through Chiirp, and why Facebook is about to overtake Google in ad spend — and what that means for contractors.

If you're spending money on leads — Angi, LSA, Facebook, Google, Thumbtack, anywhere — and your close rate isn't where you want it, the problem usually isn't the lead source. It's the minute after the lead comes in, and the 14 days after that. Ryan lays out, in plain terms, the specific gaps where home service owners leak money and the exact framework Chiirp uses to plug them.

Ryan Fenn is the founder and CEO of Chiirp, a communication and automation platform built specifically for home service businesses. Before Chiirp, Ryan started his entrepreneurial career selling windshield repair door-to-door, then at gas stations, then built a 7-figure online course teaching others to do the same — all driven through SMS follow-up. He launched Chiirp in 2018, narrowed in on home services around 2021, and has since grown it into a platform integrated with ServiceTitan, Housecall Pro, Jobber, i360, FieldPulse and more, used by operators like Tommy Mello.

• A lead is a moment in time, not a contact record. When that moment passes, you no longer have a lead — you have a contact. The whole game is reaching them while their brain is still on the problem.
• One minute is the conversion cliff. After 60 seconds, conversion drops by roughly half. By 3–5 minutes, you've lost half again. By 5–30 minutes, you're close to zero.
• Maximum conversion sits at 12–18 touch points. Three calls and a shrug isn't follow-up — it's a head start for your competitor.
• Words matter more than effort. Ryan went from 1-in-10 yeses to 9-in-10 by changing four words at the gas station. The same precision applies to your text scripts.
• Sound like a friend, not an ad. The highest-converting text messages read like you're texting a buddy, not running a promo. Conversational beats clever.
• Eternal drip > giving up. Long-tail follow-up at 3, 6, 9, 12 months turns dead leads into hot leads you didn't have to pay for again.
• AI should make you superhuman, not replace the human. Use it to spark conversations and surface the leads bubbling to the top — then let your sales team close them.
• Facebook is about to surpass Google in total ad dollars. Intent-based search is getting crowded by private equity money. Demand creation on social is the contractor's escape hatch — if you have a bridge that converts.

• (00:01) The question every owner should be able to answer: how fast does your team respond to a new lead?
• (01:07) Ryan's origin story — selling windshield repair door-to-door, then at the gas station
• (02:28) The big idea: bridging the gap between a lead and a sale
• (03:34) The 2014 windshield repair course, $2M in sales — all driven through text messaging
• (05:24) Chiirp's MVP and the three years of struggle before niching down to home services
• (06:50) How home service owners reshaped the product (ServiceTitan, Housecall Pro, Jobber integrations)
• (08:40) $30K/mo to $100K/mo from a bedroom during COVID — and the climb to ~$1M/mo
• (09:30) The customer journey framework: every gap is a place leads die
• (10:11) A lead is a moment in time, not a contact record
• (11:59) The 1-minute rule — the conversion cliff backed by Salesforce data
• (12:50) The DEXA scan story: how one competitor lost a booking by 2 minutes
• (15:42) Justin's take: speed-to-lead in their own contracting business
• (17:05) "They tried Angi and the leads sucked" — why the leads aren't actually the problem
• (18:00) The four-word change at the gas station: 1-in-10 to 9-in-10
• (20:16) Follow-up as a skill: the 12–18 touch point standard
• (21:30) The 7–14 day aggressive cadence and the long-tail eternal drip
• (23:31) Justin's barn story — a year-old lead that closed on a single text
• (24:49) Chiirp as partner, not just software — taking marketing off the contractor's plate
• (25:50) Half a billion text messages + AI: what the data is starting to reveal
• (27:22) The biggest follow-up mistake contractors make on their own
• (29:24) Why texts that sound human outperform texts that sound like marketing
• (31:23) The math on manual follow-up — why it breaks at 10 leads a day
• (33:00) Social media as a lead source: Facebook surpassing Google in ad spend
• (34:30) Intent-based vs. interrupt-based leads, and how to bridge the second kind
• (36:42) Home Service Hoorah event mention — VIP sold out, GA running low
• (37:24) Where to find Ryan and Chiirp

"A lead is a moment in time. Once that moment passes, you don't have a lead anymore, you just have a contact."

— Ryan Fenn

"They go, 'I tried Angi, those leads suck.' Well, actually, you suck. People are successful with them for a reason."

— Ryan Fenn

"Text messaging lets you put your arm around the guy, pull him out of the room, shut the door on the thousand other people yelling at him, and have his attention for a few seconds. Don't waste that on an ad."

— Ryan Fenn (paraphrased)

"Use AI to turn you into a superhuman, not to eliminate you from the process."

— Ryan Fenn

• Chiirp (book a demo): chiirp.com (note the two i's — C-H-I-I-R-P)
• Ryan's Skool community on Facebook ads for home services: skool.com/RyanFenn
• Connect with Ryan: Add him as a friend on Facebook
• Home Service Hoorah event: Tickets at the Freedom Up Blueprint site (VIP sold out at recording)

1. Time how long it actually takes your team to respond to a new lead — today, not in theory. If it's over a minute, that's where to start.
2. Audit your follow-up cadence. Count the touch points. If it's under 12, you're leaving money on the table.
3. Read your last 10 outbound texts to leads. If they sound like an ad, rewrite one to sound like you're texting a friend, and A/B it.
4. Build (or turn on) a long-tail drip — 3, 6, 9, 12 months. Year-old leads close. They just need a reason to remember you.
5. Pick one source where you've blamed the lead quality. Now look at your conversion process for that source instead.

Built for home service owners who are done playing small ball. Subscribe wherever you get your podcasts so you don't miss the next episode.

Mentioned in this episode:

Homeservicehoorah.com

When's the last time you actually experienced your business the way your customer does?

In this Freedom Fuel episode, Justin shares the gut-punch moment he had after buying a restaurant and suddenly finding himself on the OTHER side of the counter — dealing with vendors whose systems felt built for them, not for him. And it forced him to ask the hard question: are we doing the same thing to our customers?

This short, focused episode walks you through a 4-Step Be Your Own Customer Audit you can run this week to uncover the invisible gaps that are quietly costing you trust, jobs, and repeat business.

What you'll learn:

• Why what feels “normal” inside your business can feel overwhelming to your customer
• The 60-second phone call that exposes more than most performance reviews
• How to audit your website, your follow-up, and the full customer journey
• The one question that separates businesses that scale from businesses that stall
• A simple weekly habit: one honest look, one fix

This episode is for you if:

• You run a home service business (HVAC, plumbing, electrical, roofing, remodeling, etc.)
• You feel like marketing is working but conversions aren't matching up
• You want to grow without adding more trucks, ads, or chaos

🎯 GRAB THE FREE “Be Your Own Customer Audit” worksheet.

👉 Subscribe so you don't miss future Freedom Fuel episodes.

👉 Share this with a fellow leader who needs to hear it.

Mentioned in this episode:

HomeServiceHoorah.com/

Freedom Blueprint Podcast Hosts: Justin Deese (with Kristen Deese & guest Levi Torres) Recorded: On top of Camelback Mountain, Scottsdale, AZ

Episode 150 marks a milestone Justin never put on a vision board: over one million downloads of the Freedom Blueprint Podcast. To put that in context — 90% of podcasts never make it past episode 3, and roughly 99% of those that do never reach episode 20. Episode 150 with a million listens isn't supposed to happen.

So to mark it, Justin did something stupid and meaningful: he carried his podcast equipment up Camelback Mountain in Scottsdale, Arizona — 1,200 feet of elevation gain in about a mile of scrambling over boulders — and recorded the back half of this episode from the summit alongside his wife Kristen and good friend Levi Torres.

The climb became the metaphor. The plan he had at the trailhead got punched in the face by mile one (as Mike Tyson would say), and what came out at the top was more raw and more useful than what he'd scripted on the way up.

• The honest truth about what 150 episodes of showing up actually feels like — and the weeks Justin almost quit
• Why the listener (yes, you) saved this podcast more times than anyone realizes
• The 80-year-old couple who passed them on the trail — twice — and the business lesson hiding in it
• Kristen on discipline: why the people who seem to "have it together" usually just have a different focus and a longer runway of reps
• Levi on the comparison trap: why pushing your pace to match someone else's costs you the joy of the work
• The "you're in a race against yourself" principle and why it applies to every home service business owner listening
• Why you can't just grind harder — you have to grind differently — to get a different result
• A live view from the top of Camelback (head to YouTube for the visuals)

This one is a love letter to every operator in the trenches, a thank-you to every listener who kept showing up, and a reminder that the climb is the point.

1. Show up before you know it's working. Justin hit publish for months wondering if anyone was listening. Every time he was ready to quit, a DM or a hallway conversation at a trade show pulled him back. Consistency compounds — but only if you're still there when it does.
2. You're in a race against yourself. The 80-year-old couple lapping you on the trail isn't your competition. The version of you from six months ago is.
3. Comparison steals the work. When you push your pace to match someone faster, you stop enjoying what you're doing — and you usually break before they do. Slow down enough to actually live the climb.
4. Discipline is invisible from the outside. When someone seems to be growing faster than you, you're not seeing their reps, their shoes, their elevation training, their 5 a.m. starts. Stop measuring yourself against a highlight reel.
5. Repetition teaches, but only if you adapt. Doing the same hike (or running the same playbook) the same way every time produces the same result. The improvement comes from what you change between attempts.
6. Mind over critter brain. Halfway up, your body will tell you to quit and go to Waffle House. The job is to override that voice with the part of you that already knows you can finish.
7. The plan changes at the top. Mike Tyson was right — everybody has a plan until they get punched in the face. The message Justin planned for the summit wasn't the message he delivered. Trust the moment.

"You saved this podcast more times than you will ever know."

"Every time I think I have it figured out, the mountain humbles me."

"It stops being a hobby and starts becoming something else."

"You have to do things different. If you keep doing the same thing every day, it doesn't get better."

"The mountain is the metaphor — for this podcast, for your business, for anything in your life that's actually worth doing."

• (00:00) Cold open: when's the last time you did something genuinely uncomfortable?
• (01:00) Celebrating episode 150 — and crossing one million downloads
• (02:30) The brutal podcast stats (and why most shows die before episode 20)
• (04:00) "You saved this podcast more times than you'll ever know" — the listener thank-you
• (06:00) Why a mountain? Introducing Camelback and the metaphor
• (09:00) Carrying the podcast rig up the trail — and the message Justin planned vs. what actually came out
• (10:50) Recording from the summit with Kristen and Levi
• (11:40) The 80-year-old couple, the kid in Crocs, and the comparison trap
• (13:30) Justin on the "struggle bus" — sitting at a desk and eating wings doesn't make you hike-ready
• (14:47) Kristen on discipline: what you don't see behind the scenes
• (17:13) Mind over critter brain — and why "listen to your body" is sometimes a lie
• (17:47) You have to do things differently to get a different result
• (20:00) What repetition actually teaches you (and why you need a water backpack)
• (22:00) Levi's takeaway: slow down and enjoy the journey
• (22:30) Wrapping up at the summit — head down the mountain

• Watch the full episode with summit footage on YouTube — the view at the top doesn't translate to audio
• Photos from the climb on Instagram and Facebook
• Camelback Mountain, Scottsdale, AZ — Echo Canyon trail
• Guest: Levi Torres (Colorado — and yes, the altitude training shows)

If episode 150 hit at the right moment, do the thing Justin built this show on:

• Send it to one other operator who needs to hear it this week
• Leave a review on Apple Podcasts or Spotify — that's what keeps the show finding new operators
• DM Justin and tell him which episode hit hardest. He reads every one.

Here's to the next 150. See you Monday.

Mentioned in this episode:

Homeservicehoorah.com