Potty Talk - The Podcast for Plumbing Business Owners

Most plumbing business owners don't have a revenue problem — they have a cash flow problem hiding under three separate issues: undercharging, no visibility, and zero cash management. In this video Richard walks through the full 5-Move Cash Flow Framework plumbing owners use to go from busy-but-broke to actually profitable — starting with the Honest Hourly Rate, flat-rate pricing, weekly number tracking, and cash flow buckets that stop you from spending tomorrow's money today.

🚀 JOIN MY SKOOL COMMUNITYwww.milliondollarplumber.com/join

Matt & Mandy Jaramillo of Sunrise Plumbing (Knoxville, TN) share how they escaped the new construction grind and built a true plumbing power couple partnership — growing from just the two of them to a team of five in a little over a year.

If you run a plumbing company and every decision, every price, every schedule, every hire still runs through you — you don't own a plumbing business, you own a job. In this video Richard breaks down the 4 systems every plumbing business owner needs to stop being the bottleneck and build a plumbing business that can run without you, be sold, or handed down. Scheduling, pricing, people, and lead flow — the exact framework we use inside Million Dollar Plumber to give owners their life back.

Celebrating our 500th episode with Craig & Elizabeth Faulks, the very first members of the Million Dollar Plumber Success Academy! Hear how they grew Jack and Jill Plumbing from a single pickup truck into a multi-million dollar business — and how it transformed their family's future.

Most plumbers waste their first few years making the same expensive mistakes — underpricing, chasing the wrong customers, and trying to run everything from memory. In this video I walk through exactly what I would do if I were starting my plumbing business over today: get pricing right from day one using the Honest Hourly Rate, build the business around the right customers, create simple repeatable systems instead of relying on memory, and anchor everything to a clear purpose bigger than just plumbing.

🚀 JOIN THE SUCCESS ACADEMY

www.milliondollarplumber.com/join

Most plumbing business owners say they can't find good techs — but after 40 years in this industry, the real problem isn't a shortage of plumbers. It's a shortage of plumbing companies worth working for. In this video I cover exactly how to attract and hire great technicians: always recruiting, building an employment differentiator, hiring for character first, following a consistent hiring process, and never lowering your standards no matter how busy you get.

Most plumbing business owners leave thousands on the table every month because their techs are trained to fix the call, not serve the customer. In this episode Richard and Laura break down how to train techs to raise your average ticket without being pushy — the whole-home walk, the scripts, and the tracking system that turns your techs into trusted advisors instead of salesmen.

Join the Success Academy

Most plumbing businesses don't have a lead problem — they have a phone problem. In this video I walk through the 4-part call framework I used to close nearly every inbound plumbing call: controlling the conversation, building trust fast with empathy, booking for today, and qualifying the caller. If your schedule has gaps while your phone is ringing, this is exactly what needs to change — no extra ad spend required.

Join the Success Academy

Most plumbing business owners stay stuck in the truck because of a mindset problem — not a hiring problem or a scheduling problem. In this Potty Talk episode, Richard breaks down the five mindset shifts every plumbing business owner has to make to stop being the best  technician and start leading a real plumbing business. If you want out of the truck for good, start here, then go to MillionDollarPlumber.com/call and book the call.

Join the Success Academy

Most plumbing business owners are busy but not profitable — and there's a reason for that. In this video I walk through the 7 specific things I would focus on if I were trying to hit $1 million this year in my plumbing business: knowing the numbers, fixing pricing, generating consistent leads, increasing average ticket, building a sales system, getting out of the truck, and locking in daily focus. If you want predictable revenue growth in your plumbing company, these are the right things to work on.

Join the Success Academy