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Brigham Dickinson is the President of Power Selling Pros and founder of the Power Certification Program. Since 2009, Brigham has focused on helping call handlers convert calls into bookings and create outstanding customer experiences. The Power Certification Program partners with contractors across the U.S., Canada, and Australia, certifying CSRs to deliver world-class service while achieving an 85% booking rate.

In this episode, we talked about CSR call performance, selling service agreements, technician soft skills...

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Kathryn Howard has worked in call centers, served as an HVAC service manager, and gained experience in the field with sales. Earlier this year of 2024, she took over Lee's Air, Plumbing, Heating, & Roofing, leading the company to extraordinary growth. She believes that, regardless of gender, race or country of origin, that anyone can succeed in the trades.

In this episode, we talked about self-worth, team recognition, women in the trades, HVAC innovation...

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In this episode, we talked about effective closing techniques, sales approach, improving conversion rates with buying questions...

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In this episode, we talked about extreme ownership, daily habits, conflict resolution, building discipline...

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In this episode, we talked about the consistency principle, emotional selling, price objections, control in presentations...

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Kent Boll is a seasoned business and sales coach with over 20 years of experience specializing in electrical, HVAC and plumbing. He built and scaled a home services company to $20 million in revenue from the ground up and now is a platform partner helping to produce $500 million in total platform revenue, demonstrating his expertise in business growth and operational excellence.

In this episode, we talked about call-by-call management, technician accountability, out-of-field transitioning...

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Phil Filaski is a Sales Supervisor at Lee's Air, Plumbing, Heating, & Roofing, where he has achieved remarkable success, surpassing $15 million in sales this year with an average of $26,000 per sale and a 58% close rate. With over 20 years of technical experience, Phillip combines deep industry knowledge with a consultative sales approach, focusing on listening to customers and addressing objections with confidence. He emphasizes the importance of mindset, discipline, and self-confidence in achieving high performance, both personally and within his team. 

In this episode, we talked about sales, communication, addressing objections...

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In this episode, we talked about consistent processes, overcoming fear, changing customer behaviors, disconnecting and recharging as a leader...

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Eddie Wells is a combat veteran who developed leadership skills during his time in the U.S. Army. He worked his way up from an electrician apprentice to a branch manager, leading teams to record revenue and profits. As Vice President of the HVAC division, Eddie has driven business growth through mergers, acquisitions, and market expansion.

In this episode, we talked about mental preparation, payment plans, review requests, professional closing...