What’s the fastest path to double your business growth? Chad Petermen, President & CEO of Peterman Brothers, says it’s mastering your call center! Most contractors already have good lead volume, but they don’t properly manage them. The real opportunity is booking more of the calls you’re already paying for, routing the right tech to the right job, and treating the call center as a revenue engine — not a cost center.

Selling an HVAC business isn’t just a financial milestone. It’s a legacy moment that reflects your leadership and the culture you’ve built. Successful exits happen when owners prepare early and treat the transition as the next chapter of their company’s story, not just a transaction.

Building a strong customer base is great, but building a referral fan base is transformative. Companies that master unforgettable customer service every time can see remarkable growth.

On this episode of Cracking the Code, Mary Jean “MJ” Anderson, retired president of Anderson Plumbing, Heating & Air, unpacks how wowing customers fulled a leading company built on trust, care, and consistency. Discover how you can implement genuine service and empower your team to go above and beyond to transform your customer base into your greatest asset.

The post How Wowing Customers Led to $60 Million in Annual Revenue first appeared on My Contractor University | Dashboard.

External pressures are reshaping the HVAC industry — from tariffs and private equity, to rapidly evolving homeowner expectations. Yet despite it all, top-performing contractors are growing stronger and finding new ways to stay in control by turning challenges into opportunities.

Everyone’s talking about AI, but here’s the truth — it won’t replace people and it won’t replace critical thinking. The real competitive edge comes from using AI to inform and elevate your customer’s buying journey.

Tripling a business doesn’t happen overnight. For Barron Heating, AC, Electrical & Plumbing, it came from two core commitments: finding the right people and building the right systems. Video became their tool to earn trust with customers and attract new talent, while training turned green hires into future leaders.

Does selling sometimes feel like you’re pushing prospects too hard? Closing more HVAC jobs can be stress-free for you and your customers when you lead with their priorities and turn selling into problem-solving.