Cracking the Code

By Contractor University Powered by EGIA

Want EGIA’s critically acclaimed “Cracking the Code” show on the go? Every Monday, the home services industry’s must-watch weekly show arrives here in audio form, bringing listeners contracting strate... more

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FAQs about Cracking the Code:

How many episodes does Cracking the Code have?

The podcast currently has 353 episodes available.

Cracking the Code episodes:

June 02, 2025 Drive Excellence with Performance-Based Pay: Part 2
What if your pay structure actually inspired innovation and accountability?
Performance-based pay motivates your employees to do more than just complete tasks—it encourages them to think strategically, identify missed opportunities, and improve processes across the board. When compensation is tied to results, the outcome is a culture where innovation and efficiency aren’t just encouraged—they’re rewarded.
In this episode, Weldon Long and Gary Elekes unpack the nuance and importance of a performance-driven culture. They dive into how to set clear company, departmental, and individual goals, create transparency around how progress is tracked, and ensure incentives reinforce your core values.
The post Drive Excellence with Performance-Based Pay: Part 2 first appeared on My Contractor University | Dashboard.
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34min
May 24, 2025 Drive Excellence with Performance-Based Pay: Part 1
Does it feel like you’re paying for hours worked rather than results delivered?
Implementing a pay structure based on merit doesn’t just change compensation structure, it changes your culture. You inspire your team to take ownership, perform at a higher level, and align their goals with the mission of your business. Performance-based pay isn’t about going all-in on commission or locking into a salary, it’s a balanced system designed to reward efficient and quality work.
In this week’s episode of Cracking the Code, Weldon Long and Gary Elekes break down what it takes to implement performance-based pay the right way. This pay structure requires solid operational processes, fair benchmarks, and alignment across your team. With the right systems and support in place, performance-based pay turns speed and quality into a competitive edge that helps everyone be more successful!
The post Drive Excellence with Performance-Based Pay: Part 1 first appeared on My Contractor University | Dashboard.
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31min
May 18, 2025 Customer Service & Dispatching Alignment: Part 2
Does your customer service suffer when things get busy? Is your dispatch team constantly playing catch-up?
When dispatching is aligned with customer service, everything changes. The right tech shows up at the right time. Urgent calls get handled with care. Your team runs smoother—and your customers feel it.
In this week’s episode of Cracking the Code, Weldon Long talks shop with Gary Elekes and gives the tools you need to use your internal information alongside routing algorithms to dispatch with precision. With smart systems and the right people, urgency becomes your advantage, not your downfall.
The post Customer Service & Dispatching Alignment: Part 2 first appeared on My Contractor University | Dashboard.
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25min
May 11, 2025 Customer Service & Dispatching Alignment: Part 1
Is your dispatching team in alignment with your technicians? Do your front-line employees provide service that creates loyal customers—or are they just moving through calls?

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break customer loyalty. Clients don’t just want fast service—they want to feel seen, understood, and confident that your company is on top of it.

On this week’s episode, Weldon Long sits down with Gary Elekes to talk smart dispatching and quality customer service. Learn how internal communication, clear processes, and small personal touches can transform your operations—and turn every service call into a powerful trust-building opportunity.
The post Customer Service & Dispatching Alignment: Part 1 first appeared on My Contractor University | Dashboard.
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33min
May 04, 2025 1-on-1 Coaching: The Shortcut to Contractor Growth
Do you have an expert confidant who truly understands your business—and can guide you to highs while avoiding the lows?

Having someone to bounce ideas off of, challenge your thinking, and offer real-world advice can be the difference between staying stuck and scaling up. When owners get the right support, they stop second-guessing and start trail blazing.

This week, hear how a third-generation business owner found that kind of support through Next Level Coaching and can now sleep at night. One-on-one coaching helped him increase profit from 18% to 26% in a year, led to key team hires, and helped him break growth records. Learn how having a trusted coach in your corner helps you focus on what matters most and grow your business exponentially.
The post 1-on-1 Coaching: The Shortcut to Contractor Growth first appeared on My Contractor University | Dashboard.
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19min
April 28, 2025 Top 5 Ways to Maximize Sales with Payment Plans: Part 2
Do your customers understand how today’s purchasing decision shapes future savings and support?

When you shift the conversation from convoluted payment plans to long-term value, customers feel more at ease moving forward. Highlight how bundling upgrades, repairs, and maintenance—especially with flexible financing—sets them up for fewer surprises and smarter spending down the road.

In this week’s episode of Cracking the Code, Drew Cameron shares how to lead with financing strategies that highlight value, ease decision-making, and position you as the trusted expert. Learn how to turn short-term choices into long-term wins—for your customers and your bottom line.
The post Top 5 Ways to Maximize Sales with Payment Plans: Part 2 first appeared on My Contractor University | Dashboard.
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24min
April 20, 2025 Top 5 Ways to Maximize Sales with Payment Plans: Part 1
Nobody likes surprise costs, especially in the thousands. With 70% of customers using payment plans for their purchase and spending 110% more on average when they do, flexible payment solutions aren’t just nice—they’re often necessary.
Don’t let pricing stand in the way of helping your customers. Reduce sticker shock by equipping your team with smart strategies that turn cost concerns into confident commitments.
In this episode of Cracking the Code, Drew Camron explains how to be a financial resource and creative ways to subsidize costs to make it easier for customers to say yes. Learn how to boost customer satisfaction and increase profits at the same time!
The post Top 5 Ways to Maximize Sales with Payment Plans: Part 1 first appeared on My Contractor University | Dashboard.
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25min
April 13, 2025 Scaling Your Business for Sustainable Growth: Part 2
Struggling to scale your business effectively?

You’re not alone. Overwhelmed teams with communication and workflow breakdowns can hinder sustainable growth.
Drive transformation by changing your culture. Recognize and reward both problem identifiers and solvers, all while aligning with a compelling unified vision.

In this episode of Cracking the Code, Gary Elekes outlines actionable strategies for building a scalable business, from refining processes to enhancing communication. Start to lay a strong foundation for continuous business growth.
The post Scaling Your Business for Sustainable Growth: Part 2 first appeared on My Contractor University | Dashboard.
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26min
April 06, 2025 Scaling Your Business for Sustainable Growth: Part 1
Do you know what gaps might hinder your company’s growth?

Transitioning from a startup with a few employees to a multi-million-dollar business is about more than just scaling operations — it’s about thoughtfully refining processes and building a culture with a growth mind-set.

In this episode of Cracking the Code, Gary Elekes stresses the importance of identifying gaps and reverse engineering them for successful project plans. He also dives into the transformative power of transparency in building productive, accountable teams for long-term growth, so success is shared.
The post Scaling Your Business for Sustainable Growth: Part 1 first appeared on My Contractor University | Dashboard.
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25min
March 30, 2025 Earn Homeowner Confidence with Third-Party Certifications
How do you differentiate yourself in the market and stand out as a quality provider?

Having high standards isn’t enough. Getting third-party appraisals and certifications can dramatically increase your number of closed deals and average ticket price.

In this week’s episode of Cracking the Code, Drew Cameron sits down with Cynthia Adams, the CEO of Pearl Certification, to discuss how their certifications have helped contractors stand out from their competition. Plus, there is added exposure with partnerships and integrated directories!
The post Earn Homeowner Confidence with Third-Party Certifications first appeared on My Contractor University | Dashboard.
...more
31min

FAQs about Cracking the Code:

How many episodes does Cracking the Code have?

The podcast currently has 353 episodes available.

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