Andrew Hasty, COO at Peterman Brothers, challenges HVAC, plumbing, and electrical leaders to stop using the word "premium" as a label and start treating it as a daily standard. If pricing, marketing, and wrapped trucks all scream premium, but leadership behavior, culture, and follow-through do not match, that is not just a soft issue. It is a full-blown business identity crisis.

Andrew reframes what "premium" actually means in a home service company: how your leaders talk, how they handle conflict, whether they walk past sloppy trucks, tolerate gossip, or avoid hard conversations. Listeners hear why inconsistency is expensive, why gossip is "fun" but toxic, and how every one-on-one conversation, Slack message, or branch visit becomes a brushstroke on the picture of the brand.

For owners, GMs, and managers in the trades, this episode is a direct call-out: premium cannot just be demanded from technicians in the field. Leadership must model the premium first in how standards are set, how wins are celebrated, how accountability is handled, and how people are cared for. Commit to consistent, above-the-line behavior, join The Arena now: https://cantstopthegrowth.com/

Additional Resources: Learn more about the Peterman Brothers

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Chad Peterman | CEO | Author

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Key Takeaways:

• Premium is lived, not priced

  Your rates can be premium only if leadership behavior and culture feel premium to the team and the customer.

• Leaders set the true standard

  Trucks, installs, and communication all follow the level of ownership and consistency modeled by leaders.

• What you allow becomes normal

  Ignoring gossip, sloppiness, or excuses silently tells the team that mediocrity is acceptable.

• Gossip destroys a premium brand

  Gossip and blame culture erode trust, clarity, and the identity you are trying to build.

• Consistency makes excellence "boring."

  When coaching, standards, and follow-through are consistent, high performance becomes predictable instead of dramatic.

If the plan for growing your HVAC, plumbing, or electrical company still sounds like "more techs, more calls, more marketing," this conversation is a reset. In this episode, Chad sits down with leadership strategist and "Let's Go Win" founder JM Ryerson to talk about how real growth starts inside the walls of your business, not out in the market.

They break down why so many companies scale revenue before they ever define who they actually are, how that disconnect quietly erodes culture, and what it looks like to rebuild around a clear identity, core values, and belief in the mission.

From hiring and firing based on core values to holding people accountable without becoming "the bad guy" to leading different generations in the trades, this episode offers practical tools any owner or manager can put into practice this week.

If you lead a home service business and want your people to actually want to be there, this one is worth a listen. Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Additional Resources:

Email JM: [email protected]

Let's Go Win and JM's coaching

Listen to the Let's Go Win Podcast

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Chad Peterman | CEO | Author

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Key Takeaways:

JM shares his ABCs That Change Everything framework:

• Align your team and identity
• Believe in a bigger future
• Choose daily actions that match the culture you say you want

What would it change in a trades business if the sales team stopped waiting on leads and started owning the pipeline? In this episode, Jordan White tells Chad Peterman how he moved to Nashville with a beat-up truck, slept on a kid's couch, and built a high-end roofing company that grew from $2M to just over $20M in four years, almost entirely off door-to-door hustle.

Jordan breaks down how he and his partner built a visionary/integrator partnership, fed the business first instead of chasing early distributions, and created a culture where clean-cut, young hustlers can make multiple six figures by knocking on doors in affluent neighborhoods. The conversation connects directly to HVAC, plumbing, electrical, and other home service leaders who are tired of blaming "the market" or "this generation" and are ready to build a scoreboard-driven, people-first sales culture instead.

If you lead a trades business and want a place to work on your leadership, culture, and growth strategy with other owners who get it, get plugged into The Arena, the private community built for home service leaders who refuse to coast.

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Additional Resources:

Connect with Jordan White on LinkedIn Learn more about SeekOne Roofing

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Chad Peterman | CEO | Author

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Key Takeaways:

• From top sales rep to founder – how Jordan left a "safe" high-commission role to launch a roofing company in a brand-new market.
• Visionary and integrator for trades growth – how he and his partner split roles so the business isn't dependent on one person.
• Reinvesting profits to scale revenue – why they let the business eat first and delayed big distributions past $10M and $20M.
• Building a door-to-door sales machine – the recruiting, training, and culture that turns hungry talent into "shark" closers.
• Scorecards, KPIs, and accountability – how tracking numbers removes drama from coaching and drives higher sales performance.
• Marketing and builder partnerships for recurring revenue – how retail marketing and custom homebuilder relationships create predictable, long-term growth.

What happens when some of the biggest voices in home services come together for a no-filter, high-impact roundtable?

Chris gathers industry giants Tommy Mello, Ismael Valdez, Chad Peterman, and more for a raw, unscripted take on where the home services industry stands, and where it's headed. From AI disruption to market shifts, personal growth to door-knocking tactics, this episode is as real as it gets. No fluff, just straight talk from people who've built it, lived it, and are shaping what's next.

If you've ever wondered what it sounds like when the best in the biz drop the mic on deals, discipline, and development, this is it. Tune in for hard truths, unexpected laughs, and a whole lot of value.

Additional Resources:

Listen to the original episode!

Learn more about To the Point

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Subscribe to CSTG on YouTube!

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

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Key Takeaways:

• Personal development drives business success
• Door-knocking requires deep investment to work
• AI will dramatically improve trade profitability
• Therapy and coaching help leaders show up better

If your team keeps missing the mark even though the numbers "look fine," this one is for you.

In this episode, Chad Peterman breaks down the fifth dysfunction of a team, inattention to results, and explains why so many HVAC, plumbing, and home service companies stall out even with strong individual performers. Using real examples from the field and a few sports stories, Chad shows how focusing on the company scoreboard, not just personal stats, transforms culture and performance.

If you are leading an HVAC, plumbing, electrical, or other home service team and you are tired of silos, blame, and inconsistent results, this episode will help you build a culture of accountability where everyone owns the win. Chad unpacks how to coach the process instead of just chasing numbers, how to use one-on-ones to create breakthrough growth, and how to reframe close rates and average tickets so your team understands the opportunity in front of them.

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

Follow PeopleForward Network on LinkedIn

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Key Takeaways:

• One scoreboard matters more than any individual win.
• Bad process with good results is a time bomb.
• Accountability is caring enough not to let people slip.
• Real change happens in consistent one-on-ones.
• Leaders own every result the team produces.

What if the key to explosive growth isn't more effort, but better focus? 📈

Chad breaks down why working harder isn't the answer… working smarter is. Using the timeless 80/20 rule (Pareto Principle), Chad walks us through how identifying and acting on the most impactful 20% of our efforts can yield extraordinary results. He shares how setting 10x goals, rather than playing it safe with 10% ones, drives real behavioral change and uncovers what's truly possible.

From leadership habits and time management to mindset shifts and personal discipline, Chad dives deep into what it takes to move from mediocrity to mastery, and why choosing discomfort today could lead to unmatched success tomorrow.

If you're a leader who's tired of chasing more and ready to pursue better, this one's for you.

Additional Resources:

Get the book: "10x is Easier than 2x"

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

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Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

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Key Takeaways:

• Big goals drive meaningful behavior change.
• Focus on what you can control.
• Quality trumps quantity every single time.
• Avoid insanity: change your approach.
• Success lives in your daily 20%.

If dispatch still owns your day, this one is for you.

In this episode, Chad sits down with George Eliadis from ProBook, a dispatch and AI automation partner for home service companies, to unpack what "dispatching for dollars" really looks like at scale. From running a pressure-washing side hustle in New York to riding along in TR Miller's call center and dispatch room, George shares how ProBook was built in the trenches with contractors, not in a lab.

If you're leading an HVAC, plumbing, electrical, or multi-trade shop and you already track your KPIs, this episode shows how to turn those numbers into smarter scheduling, fewer reschedules, and higher revenue per truck. And if you don't know your booking rate, batting order, and capacity story yet, Chad will challenge you on that too.

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Additional Resources:

• Connect with George on LinkedIn
• Learn more about Probook
• Subscribe to CSTG on YouTube!
• Connect with Chad on LinkedIn
• Chad Peterman | CEO | Author
• Learn more about the Peterman Brothers
• Follow PeopleForward Network on LinkedIn
• Learn more about PeopleForward Network

Key Takeaways:

• Why dispatch is the "hardest problem" and the best starting point for AI in the trades
• How to build batting orders that balance flips, close rates, and real dollars per call
• A simple framework for moving away from rigid time windows without destroying the customer experience
• How to handle reschedules earlier, with less drama and better scripting
• Why tools like ProBook can't fix a business that doesn't already know its numbers

Avoidance of accountability does not blow your business up overnight. It quietly lowers the bar, one unchecked behavior at a time. Peterman's Andrew Hasty walks through why avoiding accountability is one of the most dangerous dysfunctions on a team and how it slowly creates a culture of mediocrity in HVAC, plumbing, and home service businesses.

Using real stories from the field and everyday life, this episode shows how "little" things like late arrivals, missing equipment data, sloppy paperwork, and skipped debriefs are not one-off issues. They are signals that standards are slipping and that leaders are choosing personal comfort over team success.

If there is a tech coasting, a teammate with endless excuses, or a high performer who ignores process because "they produce," this episode will help frame and initiate the conversations that have been avoided for too long.

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Subscribe to CSTG on YouTube!

Connect with Chad on LinkedIn

Chad Peterman | CEO | Author

Learn more about the Peterman Brothers

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• Avoiding accountability slowly destroys team standards.
• Small misses today become the new normal tomorrow.
• Accountability is shared ownership, not top-down punishment.
• Leaders hurt culture when they choose comfort over honesty.
• Clear expectations and KPIs make accountability feel fair.
• Peer accountability is the strongest sign of a healthy team.
• Consistent feedback keeps growth and high performance normal.

We're hitting "replay" and raising a mug of cocoa! ☕️🎄

Each year, our PeopleForward Network team takes a full holiday break to rest, be with our people, and come back recharged for the new year. So this week, instead of a brand-new episode, we're sharing one of our all-time favorite conversations for you to enjoy again.

Curl up, press play, and soak in the inspiration while you enjoy your own holiday downtime. Thanks for listening and letting this show be part of your year. We're excited to keep growing with you in the new one.

What if the fastest way to grow your team... is to stop hiring? 🤯

Chad takes us behind the curtain of what real explosive growth looks like. Not the glamorous, glossy kind, but the messy, lesson-filled version that comes when you scale fast and learn hard. 🚀

He unpacks the difference between simply adding people to your team versus multiplying impact by building leaders who carry the vision forward. From COVID-era hiring frenzies to raw stories about broken systems and rebuilding the right way, Chad brings humor, honesty, and heart to leadership.

Listen in as Chad reminds everyone: real growth starts with us. Let's build something, and someone, worth multiplying. 💥

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

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Learn more about PeopleForward Network

• Multiplying leaders drives lasting growth, adding people alone won't scale impact.
• Growth fails without structure: KPIs, training, and clear paths are essential.
• Strong leadership starts with personal discipline and daily habits.
• Empower top performers to mentor others and spread leadership.
• True leadership creates lasting influence and a people-first legacy.

Why do some home service companies stall at $5M while others explode past $50M? 💰

Chris and Chad break down the real reasons home service businesses stall out, and what separates the ones that scale from the ones that stay stuck. From the crucial shift between operator and CEO to building systems that drive accountability without micromanagement, Chad shares unfiltered lessons from scaling Peterman Brothers beyond the $50M mark.

Whether you're at $2M trying to grow or feeling stuck at $10M, this episode will challenge your thinking, call out the excuses, and arm you with practical steps to level up.

Want to win in the shoulder seasons, book more calls, and build a team that drives the business without you pulling every lever?

Press play. ▶️

Additional Resources:

Listen to the original episode!

Learn more about To the Point

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Subscribe to CSTG on YouTube!

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• Stop running calls, start running the business.
• Trusting others unlocks scalable growth.
• Systems create self-accountability in teams.
• Booking rate drives everything, track it daily.
• Know your next hire based on weaknesses.