What if the worst mistakes of your past became the fuel for your greatest success? 🏆

Weldon Long’s story is anything but ordinary. From serving 13 years in prison to building and selling multiple multi-million-dollar companies, he proves that mindset and consistency can completely rewrite your future.

In this episode, Weldon brings his raw honesty, sharp wit, and proven sales strategies to the table, showing how taking full responsibility, mastering the fundamentals, and pushing through the inevitable “bullshit” of life can turn setbacks into stepping stones.

Expect lessons on building resilience, overcoming objections, and creating unstoppable momentum in business and in life.

 

Additional Resources:

Listen to the original episode!

Learn more about To the Point

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

 

Key Takeaways:

• Personal responsibility drives transformation and lasting success.
• Mindset and consistency fuel peak sales performance.
• Adversity creates opportunity for growth and resilience.
• Objections must be addressed proactively, not defensively.
• Success is simple: process, mindset, and consistent execution.

 

The hardest promise to keep is the one you make with yourself.

In this solo episode, Chad Peterman kicks off a new series based on The 15 Commitments of Conscious Leadership, diving deep into one of the most important commitments a leader can make: practicing integrity.

Integrity isn’t just about morality or “being a good person.” It’s about alignment between what you think, feel, say, and do. Chad explores how to make impeccable agreements, take full responsibility for your results, and repair relationships where trust has slipped.

He also shares personal stories from leadership and home life, showing how small daily promises like reading in the morning or keeping calm in conflict shape who we become as leaders.

Whether you’re leading a growing HVAC team or developing the next generation of leaders, this episode will challenge you to reflect, realign, and live your commitments fully.

Additional Resources:

The 15 Commitments of Conscious LeadershipJoin The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

• Integrity Begins Within: The hardest commitments to honor are the ones you make with yourself — and they reveal your true leadership character.
• It’s About Alignment, Not Perfection: Integrity means your thoughts, words, and actions match — not that you never fall short.
• Make Impeccable Agreements: Keep promises clear and intentional. Your word defines your credibility and influence as a leader.
• Take Full Responsibility: Growth happens when you stop blaming and start asking, What’s my role in this?
• Clean It Up: Broken trust can be rebuilt through honesty, humility, and a willingness to have hard conversations.
• Consistency Builds Trust: The inside must match the outside — integrity thrives in everyday choices, not just big moments.

Trade leaders often obsess over cost per lead while ignoring the bigger picture. In this Around the CAMPfire episode, hosted by Katie Donovan (Camp Digital CEO), Neal Zamore, Head of Marketing at Storr Group, reveals a proven system for managing “cradle-to-grave” KPIs across marketing, operations, and leadership.

From dissecting cost per advertising to spotting red flags in cancellation rates, Neal equips HVAC, plumbing, and electrical owners with practical tools to scale profitably. His insights blend big-company discipline with the grassroots tactics every trade leader can deploy tomorrow.

Additional Resources:

Connect with Neal Zamore on LinkedIn Learn more about Storr Group

Connect with Katie Donovan on LinkedIn

Follow CAMP Digital on LinkedIn

Learn more about CAMP Digital

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

Key Takeaways:

• CPL is not cash: Pair cost per lead with cost of advertising to see real efficiency.
• Cradle-to-grave funnel: Track spend, calls, set rate, dispatch, turnover, and tickets weekly to catch red flags fast.
• Smoking gun metrics: When revenue dips, use funnel data to pinpoint cancel spikes, staffing gaps, or scheduling issues.
• Seasonality matters: HVAC CPLs vary heavily by season, while plumbing CPLs trend lower year-round.
• Grassroots still wins: Stickers, yard signs, and everyday branding deliver more leads than just spending more.
• Freedom with fences: Inspire creativity by setting conditions of satisfaction, not micromanaging.

Technology can either slow you down or unlock massive growth in your business. Too often, software in the trades is built by engineers who’ve never worked in the field leaving owners frustrated and teams overwhelmed.

In this episode of Can’t Stop the Growth, Chad Peterman sits down with James Hatfield, CRO of LiveSwitch and former home services entrepreneur, to discuss how technology should actually work for HVAC, plumbing, and trades leaders. James shares hard-earned lessons from running his own business, the pitfalls of over-engineered software, and how LiveSwitch is revolutionizing the industry with practical video tools that enhance efficiency, speed, and customer satisfaction.

If you’ve ever been burned by clunky tech or struggled to get your team on the same page, this conversation will help you rethink how technology integrates into your operations. Don’t forget to use code GROWTH10 when booking a call with James.

Additional Resources:

Connect with James Hatfield Set a meeting with James  Learn more about LiveSwitch LiveSwitch Pricing

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network

Key Takeaways:

• Software should solve real problems: Too many tools are over-engineered. The best tech comes from people who’ve lived the trades.
• Pace your growth initiatives: Don’t burn out your team by trying to fix everything at once. Focus on the highest-value areas first.
• Use video to bridge gaps: From SOPs to customer education, short videos can effectively connect teams and enhance the customer experience.
• Speed is everything in sales: Virtual advisors and real-time video tools enable companies to close deals faster and serve customers more effectively.
• Integration matters: The best tech seamlessly integrates into existing systems, such as ServiceTitan, without adding complexity.
• Customer experience wins: Every decision, whether technical or process-related, should make life easier for both your team and your customers.

Ever walked out of a meeting knowing the real conversation was about to happen in the parking lot? That’s what happens when candor is missing, and I’ve been there too many times.

In this episode, I’m digging into what it really means to speak with candor and why it’s one of the hardest but most important skills for leaders. We’ll talk about the cost of avoiding honesty, why “I feel” is so much more powerful than “you are,” and how small shifts in the way we communicate can completely change the trust and engagement on our teams.

Speaking with candor isn’t about being brutally honest. It’s about being open, vulnerable, and willing to grow alongside your people. Let’s break it down together. 🔥

 

Additional Resources:

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

 

Key Takeaways:

• Candor is about openness, not harshness.
• “I” statements invite dialogue, not defensiveness.
• Avoiding candor erodes trust and engagement.
• Strong one-on-one relationships enable candid conversations.
• Candid cultures drive collaboration and problem-solving.

 

What if the biggest problem holding you back isn’t stress, addiction, or even failure…but your thinking?

Ryan and Justin sit down with Todd Sylvester—mental fitness coach, author, and host of the Beliefcast Podcast—to uncover how shifting your mindset can change everything.

From rewriting negative self-talk to embracing accountability, Todd shares the same tools that helped Justin climb from his lowest point to living with purpose and confidence.

This conversation is packed with raw stories, practical takeaways, and powerful reminders that the best feeling in the world is realizing… there’s nothing wrong with you.

 

Additional Resources:

Listen to Win Your Mind, Win Your Market

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Connect with Justin on LinkedIn

Connect with Ryan on LinkedIn

Learn more about Chiirp

Connect with Chad on LinkedIn

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

 

Key Takeaways:

• The real issue is thinking, not substances.
• Rewrite negative self-talk into positive “I am” statements.
• Accountability breaks the victim mindset.
• Confidence comes from keeping promises to yourself.
• A 15-minute morning routine can transform your mindset.

 

Long hold times, missed calls, and frustrated customers are growth killers in the trades. In this episode, Chad sits down with Tyson Chen of Avoca and Matt Pozda of Call Dad to talk about how AI is transforming the way service companies handle call volume, book jobs, and keep CSRs motivated.

They break down how trades leaders can strategically use AI to reduce turnover, increase booking rates, and keep technicians focused on high-value opportunities. More importantly, they show why AI isn’t about replacing people—it’s about optimizing them.

From overcoming skepticism about customer experience, to training AI agents like team members, to leveraging data for smarter scheduling, this episode will challenge how you think about growth in HVAC, plumbing, and beyond.

🚀 Join The ARENA - the free online community for home services leaders: https://cantstopthegrowth.com/

Additional Resources:

Connect with Tyson on LinkedIn

Discover more about Avoca

Connect with Matt on LinkedIn Learn more about Call Dad

Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

Key Takeaways:

• AI Enhances, Not Replaces: The best contractors use AI to optimize CSRs and technicians, not cut headcount.
• Boosting CSR Productivity: Filtering junk calls through AI keeps CSRs fresh for high-value opportunities and reduces turnover.
• Customer Experience Wins: Faster booking and shorter hold times create happier customers and drive referrals.
• Strategic Scheduling: Using equipment age and call scoring helps leaders prioritize opportunities that drive installs.
• Operational Insights: Call center data reveals when and where to add technicians, aligning workforce with demand.

☎️ Missed calls = missed opportunities. But what if AI could change that game forever?

Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she’s reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services.

Michelle doesn’t shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren’t here to replace people, but to supercharge them. We’re talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks 💡

Tune in for a fun, insightful, and practical conversation that will leave you rethinking what’s possible for your business, and your team.

 

Additional Resources:

Connect with Michelle on LinkedIn

Learn more about Pink Callers

Connect with Brad on LinkedIn

Ready to Chat Smarter? Grab Your Free ZyraTalk Demo!

Learn more about Zyratalk

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Chad on LinkedIn

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

 

Key Takeaways:

• Pink Callers provides dedicated, accountable CSRs with flexible support options.
• AI enhances CSR roles, boosting skills and earning potential.
• Human-in-the-loop ensures AI and people work seamlessly together.
• Tools like Dialpad and Motion improve efficiency and accountability.
• The future of service blends AI innovation with people-first leadership.

 

How do you take a business from zero to 82 locations in less than two years? 📈  That’s exactly what Dan Claps, CEO and Co-Founder of Voda Cleaning & Restoration, has pulled off, and he’s here to spill the secrets.

From his teenage “bourbon side hustle” to building a franchise powerhouse, Dan’s story is equal parts scrappy, bold, and inspiring. In this episode, Chris and Chad dive into the systems that made scaling possible, the leadership rhythms that keep 80+ owners aligned, and the lessons every business leader can apply, whether you’re running one shop or chasing nationwide growth.

 

Additional Resources:

Listen to the original episode!

Learn more about To the Point

Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network)

Connect with Chris on LinkedIn

Chad on LinkedIn

Chad Peterman | CEO | Author

Peterman Brothers Website

Follow PeopleForward Network on LinkedIn

Learn more about PeopleForward Network

 

Key Takeaways:

• Systems and processes enable scalable growth.
• Culture and buy-in beat rigid compliance.
• Consistent communication builds alignment.
• Reverse-engineered goals guide growth pace.
• Strong leaders need creative incentives.

 

Automation isn’t the future—it’s happening right now. The question is: will you dominate with it, or be dominated by those who do?

In this high-energy Can’t Stop the Growth showdown, Chad Peterman goes head-to-head with Tommy Mello to tackle one of the hottest topics in home services: automation. From call centers to lead follow-up, recruiting, and customer experience, you’ll hear exactly how the industry’s top leaders are leveraging AI and automation to scale faster, serve better, and protect their culture.

Here’s what you’ll take away from this conversation:

• Speed to Lead = Speed to Cash – Why contacting customers within 60 seconds changes everything

• Automation Protects Culture – Tools that reduce chaos while empowering your people

• Measure What Matters – Focusing on booked calls, conversions, and retention over vanity metrics

• Small Wins Stack Fast – How market leaders test, tweak, and iterate daily

👉 Want the full Automation Playbook from this event? It’s available exclusively inside The Arena. Join today and grab your copy: https://cantstopthegrowth.com

Connect with Chad:

LinkedIn: https://www.linkedin.com/in/chad-m-peterman/

Facebook: https://www.facebook.com/chadmpeterman

Learn more about: Chad Peterman - https://chadmpeterman.com/

Peterman Brothers - https://www.petermancareers.com/

The People Forward Network - https://peopleforwardnetwork.com/ Key Takeaways:

• Automation Is About Efficiency, Not Replacement AI isn’t here to take jobs—it’s here to make your people more efficient, freeing them up to focus on problem-solving and customer care.

• Speed to Lead = Speed to Cash Contacting a lead within 60 seconds can 4x your chances of booking. After five minutes, conversion drops sharply.

• Customer Experience Can Be Automated Without Losing the Human Touch Chad’s “owner handshake” videos show how automation can scale personal connection and protect company culture.

• Recruiting Needs Automation Too Automated follow-ups with tech applicants increase engagement and keep the pipeline full, even when candidates respond after hours.

• AB Testing Is the Secret Weapon Tommy stressed that no automation is “set it and forget it.” Constant testing and tweaking can double results.

• Don’t Chase Every Shiny Tool Start small, focus on one business problem, and find the right partners to implement practical solutions.

• AI in Call Centers Is a Game-Changer At Peterman Brothers, 40% of calls are now handled by AI, freeing CSRs to focus on high-value conversations and boosting booking rates.