In manufacturing, we often emphasize complex processes and new technologies, like artificial intelligence. But to bring true change and productivity to your organization, don’t forget about your people!

In this episode, learn all about the balance of technical skills and human connection with guest Emily Nichols! As a professional engineer with decades of experiences in manufacturing and innovation, Emily has worked with organizations like PepsiCo, Janssen, and Henkel. She now works with organizations who want to strengthen the human skills they need to thrive in an increasingly technical world. In this episode, she shares more about the important role of human skills, and offers lessons and insights for forming stronger connections, breaking down systemic barriers, and how to improve your “people score.”

2:01 – Even in fields like manufacturing, human skills play a very important role

5:43 – Current and emerging trends, like AI, make human connection even more important in retention and recruitment

8:29 – To form connections, increase your presence on the shop floor

12:36 – Visual uniformity can foster better connections and help you break down perceived barriers

19:39 – If you want more connections, you need to listen to and respect the expertise of everyone on your team

20:37 – To support women in your organization, you need to address systemic issues

23:39 – Even small changes, like using more inclusive language, can have a big impact on your culture

25:06 – We are people first, not machines

Connect with Emily Nichols

Visit her website

Connect on social media: @connectbettertoday