In this episode David and I talk about the interactions which we have with clients. Most of the time (I hope) we have good relations with our clients. They want to work with you and you want to work with them... but this does not mean that you're always going to see eye to eye with them. From time to time you're going to have to face up to a client who is not wanting to work with your processes and it not willing to be flexible. What do we do...?