In this episode, Michael Marchuk talks with Sumit Banerjee, a core member of Boston Consulting Group’s Technology, Media & Telecommunications (TMT) practice about the impact of automation on the telecom market and how global telecommunications companies are evolving to meet the customer and employee expectations from his article "Transforming Telcos with Artificial Intelligence".

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Here’s what we talked with Sumit about:

* What does a Bionic Telco look like?

* How AI and intelligent automation are positively impacting the entire value chain within telco operations

* How progressive telco leaders are breaking through the roadblocks to deploying automation and AI

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