In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:.The turbulent AI era is here. The choices we make now are critical. https://www.gatesnotes.com/work/make-ai-work-for-everyone/reader/a-turbulent-ai-era-and-critical-choices-to-make?WT.mc_id=20260826_ai-overture-2026-med-med.Anthropic’s best AI model struggles to attract users as cheaper tools thrive https://www.ft.com/content/5ee49718-c258-4f01-aa32-7e5b76ae5245?syn-25a6b1a6=1 .The AI-related reason every billionaire suddenly wants to own a sports team https://www.cnn.com/2026/08/24/business/sports-team-buying-spree .New Zealand to introduce bill for under-16s social media ban https://www.bbc.com/news/articles/cj068q7qj19o .The technology that could bring robot mowers to one in two American lawns https://www.therobotreport.com/technology-could-bring-robot-mowers-one-half-american-lawns/ .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk sits down with returning guest Ashley Gross, a leader in AI and enterprise transformation, to discuss why organizations struggle to see real ROI from their AI investments. Ashley argues that the true value of AI isn’t unlocked at the tool level, but at the workflow level. Too often, companies fall into "workflow paralysis" by purchasing software hoping for a quick fix, without actually designing or interrogating the processes behind them. Without intentional behavior change and workflow optimization, Ashley warns that AI simply becomes another expensive addition to an already bloated tech stack.

To move beyond experimentation, Ashley shares her practical methodology for uncovering and redesigning workflows, which involves everything from analyzing existing documentation to conducting real-time "buddy sessions" with employees in the trenches. She emphasizes the critical importance of keeping humans in the loop to maintain accountability and trust, ensuring that AI augments human judgment rather than replacing it entirely. The conversation also tackles the persistent friction between IT and business teams, offering proactive solutions like embedded governance—where policy checks and approvals are automated directly into IT request workflows—to eliminate bureaucratic bottlenecks and build cross-functional trust.

Looking ahead, Ashley advises leaders to prioritize high-ROI workflows, such as proactive budget forecasting, to make AI a durable competitive advantage rather than a short-lived spike in productivity. She also gives listeners an exclusive sneak peek into her book, The AI Workweek, which features over 100 tool-agnostic use cases and practical frameworks designed to help everyday workers eliminate busy work. Whether you're a C-suite executive or a frontline employee, this episode provides a blueprint for driving meaningful, scalable change with AI.

The AI Workweek Book: https://a.co/d/0fDld0qE

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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

• Who Will Win as AI Rewrites Competitive Advantage? - https://www.bcg.com/publications/2026/which-companies-capture-value-from-ai

• OpenAI president urges enterprises to hasten AI security defenses - https://www.artificialintelligence-news.com/news/openai-president-urges-enterprises-hasten-ai-security-defences/

• Google to buy Spirit Airlines business data for $10 million - https://www.reuters.com/legal/litigation/google-buy-spirit-airlines-business-data-10-million-2026-08-17/

• The Bank That Runs on AI Agents: What Happens When Software Starts Making Financial Decisions? - https://www.globalbankingandfinance.com/the-bank-that-runs-on-ai-agents-what-happens-when-software-starts-making-financial-decisions-/

• ‘I see the incredible promise’: on set of an AI film shoot as new studios embrace controversial tech - https://www.theguardian.com/film/2026/aug/16/directors-embracing-ai-film-making

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In this episode of Transform NOW, Brad Hairston talks with Dr. David De Cremer, dean and professor at D'Amore-McKim School of Business at Northeastern University and author of The AI Savvy Leader, who explains how leaders can put humans first, build "authentic intelligence" alongside AI, and measure adoption in human terms.

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Here's what we discussed with David:

- Executive abdication of AI strategy to IT departments

- Human-first design, adoption, and management framework

- AI as an add-on strategy vs. an integration strategy

- Deliberate friction as a tool for scrutiny and trust-building

- People-centric adoption metrics (trust, fairness, opt-in usage) vs. cost/productivity

- Authentic intelligence vs. artificial intelligence

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Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

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Meta launches new AI model as Zuckerberg champions open-weight push https://www.reuters.com/world/china/meta-launches-new-ai-model-zuckerberg-champions-open-weight-push-2026-08-10/

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The model picker is a dead end

https://lovable.dev/blog/the-model-picker-is-a-dead-end

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AI, Real-Time Payments Reshape Fintech

https://fintechextra.com/news/august-2026-ai-real-time-payments-reshape-fintech-743

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Allstate develops Allie platform for agentic AI strategy

https://www.insurtechinsights.com/allstate-develops-allie-platform-for-agentic-ai-strategy/

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Oh Lord, AI Reporters Are Actually Breaking Big News

https://www.wired.com/story/ai-newsrooms-are-breaking-news-now-haha-im-in-danger/

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Meta launched a new AI optimism ad set to a song about human extinction https://techcrunch.com/2026/07/23/meta-launched-a-new-ai-optimism-ad-set-to-a-song-about-human-extinction/

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In this episode, host Michael Marchuk interviews customer success advisor, executive coach, and bestselling author Carl Lenocker (A Success Plan for Life) about how AI is reshaping customer success without removing human accountability. Carl argues experienced leaders will be needed to judge AI outputs, while entry-level roles and technical/process-heavy CS work (onboarding, troubleshooting, project management, certifications) are increasingly automatable. He warns against repeating early-2000s outsourcing mistakes that degraded customer experience, stressing AI-driven support must work to build trust, especially for smaller accounts. The conversation covers developing Gen Z communication and face-to-face relationship skills, avoiding over-instrumentation and misguided KPIs, and using strategic human engagement to uncover the “why” behind dashboards. Carl also discusses investing in internal talent development and applying “success plan” thinking to careers and life through discovery, reflection, and time-based planning.

- AI Accountability in CS

- Preserving Expertise Pipelines

- What AI Replaces in CS

- Gen Z and Relationship Skills

- Designing CS for Judgment

- Trust at Scale with AI

- Metrics and Over Instrumentation

- Human Touch and Renewals

- Future of CS and Leadership

- Success Plans for Life

- Life Phases and Customer Cycles

Get Carl's book here: https://www.amazon.com/Success-Plan-Life-Wealth-Direction/dp/B0GHSZ719C

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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

4 in 5 Workers Have Checked Out at Work (And AI Anxiety Is Making It Worse) https://www.newsweek.com/4-in-5-workers-have-checked-out-at-work-and-ai-anxiety-is-making-it-worse-12250000

How ADP's chief AI officer keeps a tight rein on AI without holding it back https://www.informationweek.com/machine-learning-ai/how-adp-s-chief-ai-officer-keeps-a-tight-rein-on-ai-without-holding-it-back

Why Time Away May be the Future of Work https://www.hbs.edu/managing-the-future-of-work/podcast/why-time-away-may-be-the-future-of-work

Waymo’s Self-Driving Cars Crash Less Often Than Human Drivers: Study https://www.thedrive.com/news/waymos-self-driving-cars-crash-less-often-than-human-drivers-study

An encyclopedia formed from AI hallucinations – what could go wrong? https://www.newscientist.com/article/2528498-an-encyclopedia-formed-from-ai-hallucinations-what-could-go-wrong/

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.

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In this episode of the Transform Now podcast, host Michael Marchuk sits down with Vincent Granville, pioneering AI scientist and co-founder of Bonding AI, to explore how organizations can build AI systems they can truly trust. Granville challenges the prevailing acceptance of AI hallucinations, arguing they're not just bugs but structural features of how large language models are built. He introduces his company's xLLM platform, which offers hallucination-free, secure enterprise AI through a dual-layer approach that combines natural language responses with structured, verifiable outputs.

Key topics covered:

Why hallucinations persist in LLMs and why patches don't fix the root problem

The value of relevancy and trustworthiness scores in AI responses

Model optimization techniques including quantization and auto-distillation

How smaller, purpose-built models can outperform massive generic LLMs

Practical steps for organizations transitioning to deterministic AI systems

The future of verifiable AI in regulated industries like finance

Whether you're a technical leader, business executive, or AI enthusiast, this episode provides valuable insights into building more reliable, cost-effective, and trustworthy AI systems for your organization.

Connect with Vincent Granville:

Website: mltechniques.com

Company: Bonding AI

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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

AI Agents Are Not Your Coworkers - https://beyondtmrw.org/article/ai-agents-are-not-your-coworkers

The AI Future Is for Everyone - https://www.wsj.com/opinion/the-ai-future-is-for-everyone-a0c24e20

How do we prevent AI agents from going rogue? It starts with a new kind of measurement - https://www.theguardian.com/commentisfree/2026/jul/28/rogue-ai-agent-instructions

Workplaces look for cheaper AI as ‘tokenmaxxing’ fades as a corporate fad - https://apnews.com/article/ai-token-openai-anthropic-corporate-31bb80ac1cd7862d05f6397177d826b1

AI is making your life more expensive. Here’s how - https://www.cnn.com/2026/07/28/economy/ai-boosting-inflation-us

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.

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On this episode, host Michael Marchuk speaks with Kasim Iqbal of Computacenter, a customer award winner who leads an RPA team and has used Blue Prism for over 10 years. Kasim explains how his team automated a previously manual, copy-and-paste process for creating DPD return labels and updating and closing tickets in Remedy and ServiceNow, delivering major time savings and processing about 150,000 tracking updates without human intervention. Beyond hours saved, the automation improved SLA performance, reduced errors, and minimized retraining as new customers onboard. The solution evolved from screen scraping to APIs to improve speed and resilience, with the biggest challenges being data quality and exceptions. Kasim describes extensive business-led testing, a top-down “automation first” culture, internal promotion via Viva and events, and early exploration of AI tools like Copilot and Work HQ.

What we talked about with Kasim:

- Award Project Overview

- Automation First Culture

- Business Impact and Savings

- Scaling to High Volume

- Architecture and API Shift

- Challenges and Data Quality

- Testing and Governance Trust

- Collaboration and Buy In

- Advice to Replicate Success

- Driving Internal Adoption

- Promoting Automation Internally

- Who Benefits Most

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