Transform NOW

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

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Meta launches new AI model as Zuckerberg champions open-weight push https://www.reuters.com/world/china/meta-launches-new-ai-model-zuckerberg-champions-open-weight-push-2026-08-10/

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The model picker is a dead end

https://lovable.dev/blog/the-model-picker-is-a-dead-end

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AI, Real-Time Payments Reshape Fintech

https://fintechextra.com/news/august-2026-ai-real-time-payments-reshape-fintech-743

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Allstate develops Allie platform for agentic AI strategy

https://www.insurtechinsights.com/allstate-develops-allie-platform-for-agentic-ai-strategy/

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Oh Lord, AI Reporters Are Actually Breaking Big News

https://www.wired.com/story/ai-newsrooms-are-breaking-news-now-haha-im-in-danger/

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Meta launched a new AI optimism ad set to a song about human extinction https://techcrunch.com/2026/07/23/meta-launched-a-new-ai-optimism-ad-set-to-a-song-about-human-extinction/

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In this episode, host Michael Marchuk interviews customer success advisor, executive coach, and bestselling author Carl Lenocker (A Success Plan for Life) about how AI is reshaping customer success without removing human accountability. Carl argues experienced leaders will be needed to judge AI outputs, while entry-level roles and technical/process-heavy CS work (onboarding, troubleshooting, project management, certifications) are increasingly automatable. He warns against repeating early-2000s outsourcing mistakes that degraded customer experience, stressing AI-driven support must work to build trust, especially for smaller accounts. The conversation covers developing Gen Z communication and face-to-face relationship skills, avoiding over-instrumentation and misguided KPIs, and using strategic human engagement to uncover the “why” behind dashboards. Carl also discusses investing in internal talent development and applying “success plan” thinking to careers and life through discovery, reflection, and time-based planning.

- AI Accountability in CS

- Preserving Expertise Pipelines

- What AI Replaces in CS

- Gen Z and Relationship Skills

- Designing CS for Judgment

- Trust at Scale with AI

- Metrics and Over Instrumentation

- Human Touch and Renewals

- Future of CS and Leadership

- Success Plans for Life

- Life Phases and Customer Cycles

Get Carl's book here: https://www.amazon.com/Success-Plan-Life-Wealth-Direction/dp/B0GHSZ719C

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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

4 in 5 Workers Have Checked Out at Work (And AI Anxiety Is Making It Worse) https://www.newsweek.com/4-in-5-workers-have-checked-out-at-work-and-ai-anxiety-is-making-it-worse-12250000

How ADP's chief AI officer keeps a tight rein on AI without holding it back https://www.informationweek.com/machine-learning-ai/how-adp-s-chief-ai-officer-keeps-a-tight-rein-on-ai-without-holding-it-back

Why Time Away May be the Future of Work https://www.hbs.edu/managing-the-future-of-work/podcast/why-time-away-may-be-the-future-of-work

Waymo’s Self-Driving Cars Crash Less Often Than Human Drivers: Study https://www.thedrive.com/news/waymos-self-driving-cars-crash-less-often-than-human-drivers-study

An encyclopedia formed from AI hallucinations – what could go wrong? https://www.newscientist.com/article/2528498-an-encyclopedia-formed-from-ai-hallucinations-what-could-go-wrong/

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In this episode of the Transform Now podcast, host Michael Marchuk sits down with Vincent Granville, pioneering AI scientist and co-founder of Bonding AI, to explore how organizations can build AI systems they can truly trust. Granville challenges the prevailing acceptance of AI hallucinations, arguing they're not just bugs but structural features of how large language models are built. He introduces his company's xLLM platform, which offers hallucination-free, secure enterprise AI through a dual-layer approach that combines natural language responses with structured, verifiable outputs.

Key topics covered:

Why hallucinations persist in LLMs and why patches don't fix the root problem

The value of relevancy and trustworthiness scores in AI responses

Model optimization techniques including quantization and auto-distillation

How smaller, purpose-built models can outperform massive generic LLMs

Practical steps for organizations transitioning to deterministic AI systems

The future of verifiable AI in regulated industries like finance

Whether you're a technical leader, business executive, or AI enthusiast, this episode provides valuable insights into building more reliable, cost-effective, and trustworthy AI systems for your organization.

Connect with Vincent Granville:

Website: mltechniques.com

Company: Bonding AI

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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

AI Agents Are Not Your Coworkers - https://beyondtmrw.org/article/ai-agents-are-not-your-coworkers

The AI Future Is for Everyone - https://www.wsj.com/opinion/the-ai-future-is-for-everyone-a0c24e20

How do we prevent AI agents from going rogue? It starts with a new kind of measurement - https://www.theguardian.com/commentisfree/2026/jul/28/rogue-ai-agent-instructions

Workplaces look for cheaper AI as ‘tokenmaxxing’ fades as a corporate fad - https://apnews.com/article/ai-token-openai-anthropic-corporate-31bb80ac1cd7862d05f6397177d826b1

AI is making your life more expensive. Here’s how - https://www.cnn.com/2026/07/28/economy/ai-boosting-inflation-us

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On this episode, host Michael Marchuk speaks with Kasim Iqbal of Computacenter, a customer award winner who leads an RPA team and has used Blue Prism for over 10 years. Kasim explains how his team automated a previously manual, copy-and-paste process for creating DPD return labels and updating and closing tickets in Remedy and ServiceNow, delivering major time savings and processing about 150,000 tracking updates without human intervention. Beyond hours saved, the automation improved SLA performance, reduced errors, and minimized retraining as new customers onboard. The solution evolved from screen scraping to APIs to improve speed and resilience, with the biggest challenges being data quality and exceptions. Kasim describes extensive business-led testing, a top-down “automation first” culture, internal promotion via Viva and events, and early exploration of AI tools like Copilot and Work HQ.

What we talked about with Kasim:

- Award Project Overview

- Automation First Culture

- Business Impact and Savings

- Scaling to High Volume

- Architecture and API Shift

- Challenges and Data Quality

- Testing and Governance Trust

- Collaboration and Buy In

- Advice to Replicate Success

- Driving Internal Adoption

- Promoting Automation Internally

- Who Benefits Most

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To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

• Apple Briefly Unseats Nvidia As World’s Largest Company https://www.forbes.com/sites/tylerroush/2026/07/17/apple-unseats-nvidia-as-worlds-largest-company/

• China's Moonshot unveils world's largest open AI model, closing in on US rivals - https://www.reuters.com/world/china/chinas-moonshot-unveils-worlds-largest-open-ai-model-closing-us-rivals-2026-07-17/

• Chinese open-weight models are cheap. Washington is deciding what that costs - https://www.artificialintelligence-news.com/news/chinese-open-weight-models-policy-risk/

• Rewiring the public sector: Seizing the AI moment - https://www.mckinsey.com/industries/public-sector/our-insights/rewiring-public-sector

• Anthropic found a hidden space where Claude puzzles over concepts - https://www.technologyreview.com/2026/07/09/1140293/anthropic-found-a-hidden-space-where-claude-puzzles-over-concepts/

• You’ve Probably Watched One of the 300 Titles on Netflix Produced With AI - https://www.cnet.com/tech/services-and-software/netflix-300-programs-this-year-ai-production-q2-earnings/

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In this episode, Brad Hairston talks with Dr. Anastassia Lauterbach, an advisor and author who is dedicated to democratizing AI literacy and fostering a deeper understanding of AI, robotics, and quantum technologies. Dr. Lauterbach unpacks the gap between AI fluency and true AI literacy and explains why that gap poses real risks for boards and businesses. The conversation covers cybersecurity threats from foundational models, why generic AI use cases fail without company-specific context, and her critique of the EU AI Act alongside her three-part framework for building genuinely responsible AI..What we talked about with Anastassia:* AI Fluency Isn't AI Literacy* Navigating AI Topics With The Board* The Real Risks Behind the AI Hype* Context Is King: Rethinking AI Governance* Regulating AI: What We're Getting Wrong.Dr. Lauterbach's website: https://aiedutainment.ai/.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

• Job seekers giving up: Labor force participation rate falls to lowest in 50 years, outside of Covid era https://www.cnbc.com/2026/07/02/job-seekers-giving-up-labor-force-participation-rate-falls-to-lowest-in-50-years-outside-of-covid-era.html#:~:text=In%20fact%2C%20the%20measure%20of,rate%20in%20exactly%2050%20years.

• Satya Nadella has issued a shocking warning to companies using AI https://techcrunch.com/2026/07/13/satya-nadella-has-issued-a-shocking-warning-to-companies-using-ai/

• How AI-native banking products could reshape institutional banking - https://www.deloitte.com/us/en/insights/industry/financial-services/financial-services-industry-predictions/2026/ai-native-products-institutional-banking.html

• Courts won’t settle the fight over AI and creative work: Politics will https://thebulletin.org/2026/07/courts-wont-settle-the-fight-over-ai-and-creative-work-politics-will/

• The Most Human Technology Ever Made https://a16z.com/the-most-human-technology-ever-made/

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On the Transform Now Podcast, host Michael Marchuk welcomes returning guest Tonille Miller, a leadership strategist and executive advisor, to discuss her new book Flourishing From Within about leading change in the AI era. Miller argues AI doesn’t replace leadership judgment but reveals it, amplifying existing patterns around trust, clarity, courage, and accountability while democratizing data and reshaping leaders’ roles. She explains why AI creates heightened fear and resistance, especially amid broader geopolitical uncertainty and public layoffs, and emphasizes transparency, psychological safety, guardrails, workflow redesign, and co-creation with employees as keys to adoption. Miller critiques “token maxing” as a lazy metric and urges outcome-based measures tied to strategy, along with monitoring burnout signals and prioritizing human-centered capability and identity shifts. She concludes AI demands a new, less transactional leadership contract that nourishes well-being and elevates uniquely human skills.

What we talked about:

- AI as Leadership Mirror

- Fear and Empathy in Change

- Manifesto and Psychological Safety

- Beyond Token Metrics

- Burnout and Workflow Redesign

- Fast Tech Slow Humans

- A New Leadership Contract

Tonille's books:

Flourishing From Within: https://www.amazon.com/Flourishing-Within-Reclaiming-Thats-Actually/dp/B0GXBHG23T

The Flourishing Effect: https://www.amazon.com/Flourishing-Effect-Unlocking-Performance-Competitive-ebook/dp/B0GTZKCZRJ

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