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The phrase "The customer is always right" is something thrown around by angry customers. Folks who work in the customer service industry know this is rarely correct. But what about the few times customers actually are right? Let's chat about that this week, shall we?
By Aly Barlow and Mason HardyThe phrase "The customer is always right" is something thrown around by angry customers. Folks who work in the customer service industry know this is rarely correct. But what about the few times customers actually are right? Let's chat about that this week, shall we?