The Resilient Leader's Journey Podcast focuses on navigating challenging currents of growth & change. In this episode, April Willers, Chief Operating Officer of www.claim-deck.com, discusses the innovative claims management platform Claim Deck, its impact on the insurance industry, and the importance of metrics in measuring success. April shares insights on the challenges of recruiting and retaining talent in a changing workforce, the significance of personal development, and strategies for enhancing employee engagement. The conversation also touches on the importance of listening to employees and fostering a supportive company culture.

Highlights:

09:27 Challenges in Employee Recruitment and Retention

15:27 Fostering a Positive Company Culture

18:15 Engagement and Listening to Employees