<a target="_blank" href="https://www.buzzsprout.com/786260/fan_mail/new">Send us Fan Mail</a>Specials: Fireside 9 Steve Bederman joins me to talk about omni-channel support, and managing big tool and process changes for larger teams.<a rel="payment" href="https://www.buzzsprout.com/786260/support">Support the show</a>

Send us Fan Mail Specials: Fireside 9 Steve Bederman joins me to talk about omni-channel support, and managing big tool and process changes for larger teams. Support the show

<a href="https://www.buzzsprout.com/786260/fan_mail/new" rel="noopener noreferrer">Send us Fan Mail</a>Specials: Fireside 9 Steve Bederman joins me to talk about omni-channel support, and managing big tool and process changes for larger teams.<a href="https://www.buzzsprout.com/786260/support" rel="noopener noreferrer">Support the show</a>

149: Fireside with Steve Bederman

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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Technology

Management

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

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149: Fireside with Steve Bederman

149: Fireside with Steve Bederman