This conversation is about effective communication and the importance of listening. Steph shares a helpful acronym, W.A.I.T. (Why Am I Talking), as a reminder to be mindful of your intention in conversation and prioritize listening. The majority of people are terrible listeners, often just waiting for their turn to talk. To be an impactful person, listening needs to be a top skill. Active listening involves being curious, open-minded, and setting aside ego. It's one of the keys to being a person of impact.