This is a little mini-series based upon the book 'Watertight Marketing' by Bryony Thomas. This is about that time in the client / project lifecycle when they (the client) have made some kind of commitment to use your products or services, they might even have signed a contract, but you've not delivered anything yet. It's a time when they can still 'get away' from you. Yes, you might have a contract in place whereby you can insist that they are obliged to give you this or that, but honestly, have you ever enforced this, or is it better to just let them walk away and save yourself the legal fees and headache of trying to get them to pay up what they owe you? David calls this 'The Welcome Window'. You think that you have them as a client, but it's still possible for things to go wrong...