66% of veterinary job postings are receiving no applications, highlighting that the traditional hiring process for veterinary staff isn't working. This week, Shawn & Ivan speak with Andrew Luna of hound about the veterinary employee journey. Sean recommends The Culture Code by Daniel Coyle (amzn.to/3aoNxUY), Patients Come Second by Paul Spiegelman & Britt Barrett (amzn.to/3yJfYWW), & Designing Your Life by Bill Burnett & Dave Evans (amzn.to/3RfWrEU). Learn more about Andrew at hound.vet.