Veterinary practices are complicated systems that can be rendered less efficient by everything from outdated technology to staff dynamics. This week, Shawn & Ivan speak with Andrea Crabtree of FurPaws Consulting about practice management. Andrea recommends The Five Dysfunctions of a Team by Patrick Lencioni (amzn.to/3okACqs) & Radical Candor by Kim Scott (amzn.to/3cumW9I). Learn more about Andrea at furpawsconsulting.com.