This week we have Bob Lamendola of Ricoh USA on the show. He talks to Kevin about the company's transition from a product-oriented focus to a customer-centric service model. They explore Ricoh's "co-innovation" approach, involving customers in the development process, and the role of internships in driving innovation. Lamendola emphasizes the importance of being comfortable with discomfort as a catalyst for creativity and growth within the organization. This engaging conversation offers a unique glimpse into modern technology transformation, providing valuable insights for leaders and innovators in the field.

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