<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a text</a>Week 52: Year in Review Just Charlotte this week! How do we ensure our processes are the best they can be, and that they stick?<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the show</a>

Send us a text Week 52: Year in Review Just Charlotte this week! How do we ensure our processes are the best they can be, and that they stick? Support the show

<a href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms" rel="noopener noreferrer">Send us a text</a>Week 52: Year in Review Just Charlotte this week! How do we ensure our processes are the best they can be, and that they stick?<a href="https://www.patreon.com/user?u=28654526" rel="noopener noreferrer">Support the show</a>

164: Year in Review: Successful Improvements

<div>Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.</div>

Business

Technology

Management

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.

Share 164: Year in Review: Successful Improvements

Sign up to save your podcasts

164: Year in Review: Successful Improvements

164: Year in Review: Successful Improvements