Many companies spend so much time and money bringing in new customers, but overlook how quickly they’re losing them. And the reason? They’ve lost the human touch in favor of automation.

I speak with Joey Coleman, Chief Experience Composer at Design Symphony, about retaining your customers and where businesses go wrong.

Join us as we discuss:

- The inspiration behind Joey’s first book

- Taking a human to human approach to growth

- The difference between customer experience & customer service

- How to never lose a customer again

- The next best step for the audience

Check out these resources mentioned during the episode:

- Never Lose a Customer Again by Joey Coleman

- Joeycoleman.com

- Experiencethisshow.com

You can find this interview and many more by subscribing to Banking on Digital Growth onApple Podcasts , onSpotify , orhere.

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