Welcome to Online People Talking with Jen Barkan! In this episode, Jen and Jessie Suggs are joined by Elena Mora and Chelsie Glidden of Ideal Homes! This dynamic duo from ideal Homes created an out of the box approach to bettering their post appointment conversion and adoption of the handoff and follow up. They created a red team/green team system to help motivate their OSC's to make sure their conversion rates flourish! 

Word On The Street: Poor Practices (07:33)

• Jessie has seen some newer OSC's pushing some negative practices.
• Tracking follow-ups.
• Don't get caught up in the CRM policing.

Topic Of Today: Thinking Outside the Box (14:01)

• After noticing a loss of conversions with qualified appointments, they decided to take the issue to management.
• They created a red/green system. 
• To be on the green team you have to show a conversion of appointment to sale that is 30%.
• The green team gets priority appointment. 

Skills Check! (38:55)

• Observe and report!
• Get the concrete data. 
• Tracking appointment to sale conversions at the community level and sales person level.