Call Center Culture with Richard Blank

About This Week's Guest Richard Blank

Richard’s journey in the call center culture is filled with twists and turns.

When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose.

With a mix of motivational public speaking styles backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers.

Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.

Richard has been the Chief Executive Officer of Costa Rica’s Call Center since 2008.

"A surgeon cannot operate on one of their family members."

Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members.

Remember that you're a guest in the country you're visiting.

Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you.

Links mentioned in this episode are:

LinkedIn: https://www.linkedin.com/in/costaricascallcenter/

Facebook: https://www.facebook.com/costaricascallcenter

Want to avoid the most common mistakes when working internationally? Read this article.

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