A lot of potential issues with your handmade business customers can be side-stepped through the judicious use of policies.

A well-planned policy preempts a lot of issues, and makes sure everything is spelled out clearly to your customer prior to purchase.

It also keeps everything fair and transparent, and makes sure you can’t be accused of making up one set of rules for one customer, and another for others.

It’s as much about your protection and peace of mind as it is about informing and protecting your customers.

In this episode, I discuss the ins and outs of policies – what you NEED to have in there (no matter what platform you use), and give you some Etsy-specific guidance, as well.