Johanna Rothman is a management consultant for software managers and leaders. She is also the author of many books, most recently "Agile and Lean Program Management: Scaling Collaboration Across the Organization". She started working with geographically distributed teams in 1988. The breadth of communication tools was very limited in that time, so resolving conflicts had to be done mainly through coming to an understanding through conversations and trying to see each other points of view. For more stories, visit www.CollaborationSuperpowers.com.